Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Healthy paws is by far the best…
Healthy paws is by far the best insurance. Clear up front on what is covered and extremely fast processing. They hooked us during the pandemic when our cat was attacked and was almost dead. I had lost my job, my husband was furlowed. They made an exception and paid the amount that I would owe directly to the emergency vet. If it wasn’t for them, we would not have been able to save our animals.
Insurer: Healthy Paws
By: Krissi
Peace of mind…
In a moment of a lot of stress do to the unexpected situation , trupanion give me peace of mind and get an affordable payment for the tx of my baby. The service is excellent, minimal waiting time for approval.
Insurer: Trupanion
By: Vilmary
Easy
Lack of difficulty with filing a claim and quick response.
Insurer: Trupanion
By: Marilyn
Something shady is going on
Something shady is going on. They keep posting that they’re having technical issues. I used to submit a claim and it took less than a week. Now, they can barely find submitted claims. I smell a lawsuit!!!
Insurer: Embrace
By: Jan Evans
Quick response
The time it took to respond to the invoice submitted for my dog's surgery was incredible. The specialist submitted the claim and within minutes I knew what I had to pay for this claim.
Insurer: Trupanion
By: CYNTHIA LUCENTI
I can trust them to be there for my pup…
I can trust them to be there for my pup when I need. As soon as I submit a claim, they are right on it. Thank you Marie
Insurer: Trupanion
By: Marie
That agent was very helpful
That agent was very helpful
Insurer: Nationwide
By: JH
Dr. Kleintop and Assistants
Dr. Kleintop, as well as the assistants, have been extremely caring towards our cat, Arianna. Dr Emily has been a life saver for Arianna. We are so grateful. We absolutely love Dr. Emily. And so does Arianna.
Insurer: Spot
By: Carla Wishinsky
Great customer service
Customer service rep explained everything to me . Pleasantly surprised when he told me so.e of my dogs dental surgery was covered.
Insurer: Spot
By: Carol Trowbridge Neubauer
The customer services workers are the…
The customer services workers are the nicest. You can tell they themselves love pets. Also haven’t had a problem getting refunded
Insurer: Pumpkin
By: Yuliana