Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Agent willing to help and treat me as a…
Agent willing to help and treat me as a person.
Insurer: Nationwide
By: Isabel
easy to enroll
easy to enroll, fast service
Insurer: Nationwide
By: customer
Don't buy insurance from this company
Don't buy insurance from this company; they're thieves. They never mentioned co-pays, they charge co-pays on everything. Besides that, they find ways to avoid paying, and when they do pay, it takes more than a month. Their customer service is awful. I'll never use this company of thieves and scammers again.
Insurer: Pets Best
By: Francisco Vasquez
Great service
Great service, the pumpkin now works as they state it does. The process makes it much less painful to get the help your family dog needs ! Highly recommend this pet insurance ! My French Bulldogs are all covered by Pumpkin Care Insurance
Insurer: Pumpkin
By: Lesley
Great experience
Great experience. Everything done just as stated. Very glad we signed up.
Insurer: Fetch
By: Michele
I have had wonderful experience with…
I have had wonderful experience with pumpkin. you make it easy to file a claim on my 2 fur babies. Response is quick and funds refunded in a quick and timely manner. Thank you for taking protection for my fur babies so I can provide them the best care
Insurer: Pumpkin
By: Yolanda
Pumpkin Pet Insurance offers reliable…
Pumpkin Pet Insurance offers reliable coverage and flexible plans that help pet owners feel confident about their pets’ healthcare. Their straightforward claims process and strong customer support make it a great choice for protecting your furry family members.
Insurer: Pumpkin
By: Ken machui
Questionable business practices
Pets Plus Us was unresponsive to repeated requests for a basic clarification: what, exactly, they consider “pre-existing conditions” under my dog’s new policy. They have full access to the veterinary records, yet refused to specify which conditions they believe are excluded. After a letter of complaint to the Ombudsman at Northbridge, the parent company, forced a response, apparently I should keep paying a sizeable monthly premium and only find out whether my dog is actually covered for a treatment if or when I file a claim. That's not insurance, it'a game of roulette! There is no ambiguity when they debit my credit card each month, but when it comes to defining coverage, the company suddenly becomes vague. Asking customers to pay while withholding clear information about exclusions is reprehensible and feels like a sleazy way of doing business. A company that cannot clearly explain what it will cover does not inspire confidence or deserve any customer’s trust. Potential amd existing customers, please take note!
Insurer: Pets Plus Us
By: DJ
Called Embrace for help understanding…
Called Embrace for help understanding my cat's benefits—two wonderful reps patiently explained everything. Made my decision so much easier. Never had a problem with them. Great company!
Insurer: Embrace
By: Antonio Conover
Reliable and efficient
Reliable and efficient. Your system and especially your live staff made a stressful time more manageable. I had absolutely no worries and no extra fuss arranging payment for life saving surgery for my Olli.
Insurer: Trupanion
By: Kevin