Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
Other Categories
I am highly impressed by Spot Pet…
I am highly impressed by Spot Pet insurance. My giant schnauzer had to have ACL surgery and the process of submitting my claim, required documents, vet information, etc. was easy. When I had questions, their customer reps have all been extremely helpful, professional and all have asked, “How is Charlie doing today?”. My claim and reviewed and approved in two weeks. I highly recommend Spot Pet insurance!
Insurer: Spot
By: Juan Small
The file was reviewed quickly
The file was reviewed quickly, a request for more info sent and once received, the claim was paid immediately
Insurer: MetLife
By: joel
I’ve had a great experience with Pets…
I’ve had a great experience with Pets Best Insurance. They process claims pretty quickly, which makes a big difference when you’re dealing with vet bills. It also gives me peace of mind knowing I don’t have to hesitate about taking my pet to the vet or emergency hospital if something happens. Having that safety net really helps when you just want to focus on your pet’s health.
Insurer: Pets Best
By: Amanda
Claims get paid in a timely mannor
Spot pet insurance offers superior service, good customer support and they pay the claims. I highly recommend Spot Pet Insurance
Insurer: Spot
By: Leonard Petillo
John was very helpful
Thanks for explaining everything to me so we could find the best plan that worked best with our budget!
Insurer: Nationwide
By: customer
Amanda Mello is an absolute GEM and…
Amanda Mello is an absolute GEM and asset to your company. The patience, knowledge, compassion does not go without expressing the up most Gratitude! Thank you abundantly Amanda. Paige Bella and I adore you. God Bless You Eternally…. Much Love & Appreciation, Kristen Gonzalez & Family 🐶🐾💕🌸
Insurer: Fetch
By: Kristen G
The claim submission process was…simple and prompt.
The claim submission process was simple. Reimbursement was quick. A very positive experience overall.
Insurer: Spot
By: Yvonne
Customer service was great
Customer service was great. I called to verify if the service my dog needed would be covered, given it was dental surgery. I would have been happy either way because I was able to get a good clear answer..... it was covered. The claim process after the fact was fairly easy and smooth. I couldn't be more happy with it.
Insurer: MetLife
By: Gary and Ranger
Healthy Paws has been a lifesaver for…
Healthy Paws has been a lifesaver for our dog. Submitting claims through the app is incredibly simple, and reimbursements come through much faster than expected. It gives real peace of mind knowing major vet bills are covered without complicated limits.
Insurer: Healthy Paws
By: Barbara Tucker
Webs site consistently doesn't work
Webs site consistently doesn't work. Confirmation passcodes never work. Web site claims to have 24/7 help chat but it isn't true.
Insurer: Pets Best
By: kl