Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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great service
they were quick, reliable, and helpful
Insurer: MetLife
By: customer
Being denied reimbursement for treating…
Being denied reimbursement for treating a bacterial infection on the basis that it is due to allergies and the dog was born with allergies so it’s a preexisting condition. Pretty clearly using AI to review and decide on claims submissions and not being able to have a human override clear mistakes. I am responding to their robot reply. See, this is the kind of attitude I am talking about. They say bacterial infection is due to something the dog was born with, so it predates coverage. But the dog wasn’t born with bacterial infection. They use whatever excuse they can find to avoid covering the treatment.
Insurer: Trupanion
By: Kenneth
Great Experience
Easy to use claims system, prompt and fair responses.
Insurer: MetLife
By: Matt Simpson
Customer service is helpful
Customer service is helpful, and never had issues when submitting a claim
Insurer: MetLife
By: customer
Nice experience in claim results.
They have multiple ways to turn in a claim. The claim process is easy. Response to the claim is fast. All this shows they care about me and my pet. The results are explained in terms that are easy to understand. Thanks
Insurer: MetLife
By: customer
Hassle Free Every Time
Every single claim I've made has been refunded with no fuss or fight, even when I wasn't quite sure if my policy covered it and it's always more than I anticipated to get back and in a timely manner
Insurer: MetLife
By: Rylee
I purchased this on May 17,2026
I purchased this on May 17,2026. Only received one email stating that’s its processing on May 18,2026. No further updates .
Insurer: Nationwide
By: customer
Good coverage
Good coverage and claims are processed promptly
Insurer: MetLife
By: customer
We could be more blessed and thankful…
We could be more blessed and thankful to Trupanion for being there for us when we were at our most vulnerable with a sick 6 month old Yorkie. We brought him to an emergency hospital in Orlando who referred him to University of Florida animal hospital. Not only did our baby get the best care he could possibly get, Trupanion was there for our baby within minutes of the hospital sending over the invoice. This really saved us from having more stress when we were absolutely at our lowest worrying for our baby. Thank you Trupanion we could never thank you enough for being there when we needed you the most. Forever grateful Total bill was over $3000 We had to pay out of pocket a little under $700
Insurer: Trupanion
By: cathy Harris
Great Team Who Prioritizes Customer Service
I have had pet insurance for 5 years but never had to use it until we needed it for an MRI. Kaitlyn was extremely helpful, she submitted all the claim information I had already without even asking and followed up with me to get a pre-authorization on the MRI service which was turned around in less than a business day. So far I have had a great experience with Fetch and highly recommend - you don’t want to have to use it, but when you need it you will be so glad you have it. The team I’ve talked to at Fetch have been so kind and helpful and I am SO glad I made the decision to get the insurance when my dog was a puppy.
Insurer: Fetch
By: Meghan Fallon