Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Don't Buy Unless You Are OK with Being Left High and Dry
I have had this insurance for 10 years, since my cats were young. It was good insurance, until it wasn't. I planned to keep this insurance for the lifetime of my cats. Then, Nationwide decided they didn't want to operate in Florida anymore because it's too expensive for this huge corporation. Now I have to find replacement insurance with another company for two senior cats with conditions that developed during Nationwide's coverage that *would* have been covered if Nationwide didn't pull out of Florida, but now won't be covered by my next plan as "preexisting conditions", just when I needed the insurance the most. Beware, do not sign up for this insurance because they just might decide your state is too expensive next and your pet's most important conditions won't be covered. Adding insult to injury, they denied my final claims. The plans listed an effective date through the 2nd. "January 2nd" is the date listed everywhere on the app and on the website. One cat was due for his one month follow up after radioactive iodine treatment and the other was due for his 6 month recheck of his kidney values, so I took them both on the 2nd. Guess what - both claims were denied by Nationwide who now states that actually January 1st is the last day of the policy because January 2nd they're no longer effective. If that's the case, the website and app should say January 1st! Every expiration date I've ever come across in my life lists the last day of the effectiveness of the policy, plan, service, card, etc., and you have until the end of the day to use it. I begged them to help me, to see if there was anything they could do, because this was not clear at all and the entire situation of the company pulling out of Florida is not my fault. They were rude and cold on the phone, saying there's nothing they can do. Of course there is something they can do, they can cover the claims, but they don't want to. Thanks Nationwide for leaving me in tears and leaving my cats vulnerable to their now "preexisting" conditions in their senior years. I am so sorry to all others who are in the same position as me in Florida and hope no one else in other states has to experience this, but I wouldn't risk it.
Insurer: Nationwide
By: Jennifer Latta
Quick refund for a heavy expense vet…
Quick refund for a heavy expense vet bill. Got most back outside of the deductible. Best pet insurance company I have ever worked with. Love them.
Insurer: Pumpkin
By: Laureen
A+ for Amanda
Amanda was very friendly and extremely knowledgeable. She answered all of our questions thoroughly and completely. She explained how claim payments are reimbursed and how to report or submit a claim. We were very pleased with our experience.
Insurer: Fetch
By: Karen Gabelman
Yesterday I had May help me and today's…
Yesterday I had May help me and today's woman were both so friendly, kind, and helpful to me. I am an older woman, not tech savvy and they were extraordinary!
Insurer: Fetch Canada
By: Annie
Great experience because they saved my quote
Great experience because they worked with me and provided great explanation and detail for the options being presented. They also saved my quote for months and allowed me to resume right where I left off which was an excellent feature. I spent a lot of time doing homework up front to make smart choices and did not commit to paying. Couple months later I decided this is the best route to go, but forgot why I had made certain elections so being able to resume my previous quote made this painless.
Insurer: MetLife
By: Cyrus D
Intuitive website and good descriptions
Intuitive website and good descriptions
Insurer: MetLife
By: Linwood Stockwell
Friendly customer service
Friendly customer service. Took care we of my needs effectively.
Insurer: Prudent Pet
By: John
EXCELLENT CUSTOMER SERVICE
The rep I spoke to on the phone was very nice and very knowledgeable. He was able to give me an apples to apples comparison of your coverage vs. my current coverage and I realized I was paying way too much than I should have.
Insurer: Nationwide
By: Vicky Cooper
Amazing service
Amazing service. Highly recommend
Insurer: Pumpkin
By: Mike