Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Curstomer service with Rebecca was…
Curstomer service with Rebecca was great when signing up and asking questions.
Insurer: Prudent Pet
By: Pat
Recent Claim Submission Experience
well, thus far, I've been successfully able to submit a claim via email, a big thing for this "technephobe". MetLife Pet processed my claim, and provided my "refund" (or whatever its term) in a timely manner! Thank you for that!
Insurer: MetLife
By: Leslie K.
Fair
Originally I have problem with my claim. After talking with them, it turned out to be a miscommunication and the claim was settled. Fair people, willing to listen. Recommend
Insurer: Embrace
By: Ronald Smith
Fair and expeditious processing
Fair and expeditious processing of claims.
Insurer: Spot
By: Angela
Trupanion has been great!
Trupanion responds quickly, easy to work with and has been very helpful. Also, always kind when I call in. Thank you!
Insurer: Trupanion
By: Cindy
Great experience with the sign-up…
Great experience with the sign-up process. Stay tuned for another review once approved and go to our first vet appointment.
Insurer: Nationwide
By: Leah
Claim Submission is a Nightmare
Whenever I have logged in to Pets Best and tried to submit a claim, their system in the last step says service is down and claims do not get submitted. This has been happening for the last 2 months, and it is very frustrating. I understand the site being down for some time for maintenance but almost for 2 months, thats unacceptable. I even tried to create a customer ticket for the same to which I got the reply that the site is under maintenance and we regret for the inconvenience. thats it. For 2 months, Its not acceptable. Moreover, the site is not accessible from other countries. Thats a shame
Is Nationwide really on our Side
Is Nationwide really on our Side? It doesn't seem like it. I rated 2 stars because in the past I had yearly surgeries for my dog because of recurrent skin cancer and reimbursement has been simple and fast. I have had a policy for 6 years for my dog and 2 cats, things have come up, its been easy. But now I have my back up against the wall, my newest cat (a stray who just showed up) had to have an expensive surgery right before his coverage started (credit card is maxed out now), then a couple weeks later a go at the emergency vet for urinary issues, he will now need to be on a special diet for the rest of his life, each 16 lb bag upwards of $140! This isn't a lifestyle choice, this is to prevent very expensive surgeries and/or death. They only cover $100 annually, that's IF you opt into it! The no prior authorization is disappointing, not all of us have a credit line of 5k to pay for surgeries. My dog needs to have more cancer removed along with a dental surgery - hopefully at the same time. I called and asked for a supervisor, hoping there was some way to offer a promissory note for my vets office based off of the quote received from my vets office. No sympathy, no compromise just "no's". If I could change my policy I would, but the world of pet insurance doesn't cover pre-existing conditions. My dog is 11. He has pre-existing conditions. I pay approx. $250 monthly from payroll deductions to call and get "no's". So based on my paycheck to paycheck income, I will end up having to split the surgeries - cancer and dental because that's what I can afford to put up front. This will end up costing Nationwide an additional surgery fee and all associated surgery costs. Not to mention, the risk of anesthesia for an older dog, for 2 surgeries. For something that saves them and myself money, how can the answer be no? I know based on past experiences with them that it will be covered minus deductible and the percentage. Are they unable or unwilling to review or escalate to someone who can offer something more than "no."? Nationwide isn't on our side. They are big business. 2 very different things. Change my mind.
Insurer: Nationwide
By: Summer Steward