Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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It’s very easy and fast response
It’s very easy and fast response
Insurer: Spot
By: Felicia Hill
Great service, prompt response.
Fast, automated claim filing and response. There's no guessing about coverage, reimbursement, or status, information is clearly presented and accessible.
Insurer: Spot
By: Valued Customer
I submitted my claim and you quickly…
I submitted my claim and you quickly responded. And resolved it within a week. Thank you so much! It was great greatly appreciate.
Insurer: Spot
By: John S
Such an easy process to submit…
Such an easy process to submit paperwork and seems to be a quick process of reviewing and getting reimbursement in a timely manner--this is our first time using pet insurance so hope it continues to be this easy.
Insurer: Fetch
By: Bernice
Peace of mind
When my pet is ill it is comforting to know that Trupanion is there to help. They are very responsive and settle my claims quickly
Insurer: Trupanion
By: Sue Budenz
I have been extremely happy with…
I have been extremely happy with MetLife Pet Insurance.. I am currently on my 4th year coverage for my Golden Retriever.. They are there with a phone call to answer any questions I may have. And they are fast with reviewing my claims and reimbursement.
Insurer: MetLife
By: KAREN
Quick response and favorable outcome
Quick response and favorable outcome. Funds deposited electronically. What's not to like? I normally don't make recommendations, but I've been remarkably impressed with my pet insurance through Met-Life, so I recommend them whenever it comes up.
Insurer: MetLife
By: Rob
Outstanding Service
Fetch has been outstanding dealing with processing claims and reimbursing. I have had good luck with them and will keep them as my insurance carrier.
Insurer: Fetch
By: Rose
Could not be more pleased with Fetch…
Could not be more pleased with Fetch and the way they handled my cat’s claim. Fantastic company!
Insurer: Fetch
By: Brooke Mulholland