Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Call Center Workers are the WORST
I get so damn mad at these offshore call center workers who know absolutely nothing outside of the English script they are given. AI could do better. The woman could not tell me the amount of the 'exclusion' for one of my claims. She did not know what an 'exclusion' is and insisted on telling me that it is something it is not! When I asked for a supervisor, I was put on terminal hold.
Insurer: Healthy Paws
By: Kevin North
Great communications and follow…
Great communications and follow through. Easy to work with.
Insurer: Spot
By: Dale
Virtual support was easy and the claim…
Virtual support was easy and the claim was easy to submit and fast direct deposit.
Insurer: MetLife
By: Parent of Kitten
Great 1st experience
Nadine Van Ness was awesome and answered all my questions succinctly. She is an asset to Fetch. She was kind, professional and had a sense of humor 😊
Insurer: Fetch
By: Paula
Met life made the process easy
Met life made the process easy. When i had questions i called and the woman i spoke to was lovely and very helpful
Insurer: MetLife
By: customer
Very happy with the quick…
Very happy with the quick reimbursement! Very great experience so far.
Insurer: MetLife
By: Asher
Quick action on claim
Quick action on claim, good communication and easy to use.
Insurer: Fetch
By: Delita
Very easy claim submission process
Very easy claim submission process, with clarity of the decision-making rules and quick analysis and conclusion
Insurer: MetLife
By: Sergio Soaares