Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Great insurance company ♥️Thank you for…
Great insurance company ♥️Thank you for your fast service ☀️
Insurer: Spot
By: Viktoriia Derevliuk
Great Pet Insurance agents
My agent was super helpful and very nice. She answered all my question and was very detailed. Thank you so much!
Insurer: Nationwide
By: Stacey Haley
Art was super nice and helpful in…
Art was super nice and helpful in signing me up for my policy.
Insurer: Nationwide
By: customer
Ease of buying pet insurance has been…
Ease of buying pet insurance has been made possible when I talked to Brandi from Prudent Pet Insurance and she was very helpful and professional throughout the process. Thank you Brandi!
Insurer: Prudent Pet
By: Viay Kataram
No long wait to talk to an agent and…
No long wait to talk to an agent and all of my questions were answered. I got more coverage at a more affordable price than I currently have with Pet’s Best. I have been with them for thirteen years.
Insurer: Fetch
By: Carolyn Cole
The agent
The agent, Jesus, was polite and knowledgeable.
Insurer: Nationwide
By: Javier Contreras
Outstanding human being
One of the most caring people I’ve ever spoken to, and she really wants to help and defending me all the information I needed
Insurer: Fetch
By: Lizzie Solomon
If you are considering Spot Pet…
If you are considering Spot Pet Insurance, save yourself the money and the stress and look elsewhere. They have repeatedly refused to reimburse anything related to my dog’s skin infection, despite the veterinarian clearly documenting that the infection had nothing to do with allergies. It does not matter what the medical notes say. Spot defaults to the same lazy conclusion every single time. If it involves skin or if my dog is sick, they label it allergy related and deny the claim. What makes this worse is the process. Every interaction turns into an appeal. I submit full records up front. Detailed vet notes. Diagnoses. Treatment plans. Everything they could possibly need. They still deny it. Then I have to call. Then I have to email. Then I have to resend the same documents again. Then I wait 30 to 60 days for a response, only to be told some variation of the same thing. Phone support is frustrating and circular. You explain the situation clearly. They acknowledge it. Nothing changes. The burden is always pushed back onto you, even when their own criteria have already been met. It feels like the system is designed to wear you down until you stop trying. If your pet ever has a skin issue, an infection, or anything remotely adjacent to allergies, do not expect coverage. Even when a licensed veterinarian explicitly states it is not allergy related, Spot will still twist it into one. I regret choosing this company. I regret the time I have wasted fighting for reimbursements that should have been straightforward. This has been one of the most exhausting and one sided customer experiences I have dealt with, period. AVOID THEM
Insurer: Spot
By: MATTHEW
Great and quick service
We have been truly happy with the service at MetLife Pet Insurance. It’s very easy to upload all the required documents, and the response time is quick. Once our deductible is met, the claim payment is promptly deposited directly into our account. The entire process has been smooth and hassle-free.
Insurer: MetLife
By: Adrienne
Strongly recommend
All of my experiences with nationwide pets have been positive; customer service is compassionate and efficient, filing a claim is easy, and explanation of benefits are clear. Coverage is great, and without it I wouldn't have been able to save my bird's life. Thank you nationwide!
Insurer: Nationwide
By: Yasmine Mohamed