Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Excellent customer service from Darren!
Excellent customer service from Darren! Always professional and courteous. Thank you!
Insurer: Nationwide
By: Karen Bloom
Simple purchase
Had used sonnet 2 years ago easier to get a new policy
Insurer: Sonnet
By: Gary
Complete lack of processing
I've had Fetch pet insurance for a few months and I am looking elsewhere. I chatted with an agent who then supposedly submitted a pre-authorization claim on my behalf. I was told it'd be completed in 3 business days. In the span of 2 WEEKS I called and/or messaged an agent 4-5 times because my pre-authorization never went into review. Every time, I was told they will ensure it is completed shortly. Then it was over the 2 week mark and suddenly I am missing documents, when I submitted medical records the same day it was originally submitted. It is ridiculous that this was only supposed to take 3 business days and it has been over 2 weeks and counting- ONE because I was never informed that anything was missing until the 2 week mark when I had to call again. TWO I am waiting another 3 days again. And THREE, turns out the original agent I spoke with didn't even submit the correct type of claim. I've been going in circles with these people and it's been the worst insurance experience I've ever had. DON'T RECOMMEND.
Insurer: Fetch
By: Destiny Khamsouk
Easy claims procedure
Easy claims procedure. Need to be able to explain better.
Insurer: Fetch
By: Mark
I was worried about my cat, but not about paying for his care
My cat recently got sick, vomiting, not eating, etc. I was so worried about him, but I wasn't worried about paying for his care. Even though the bills ran into the thousands, my share was in the hundreds. And it was so easy to submit and invoice, the response was within 24 hours, and so was the payment.
Insurer: Trupanion
By: Beth Robinson
Great experience
Great experience filing for and receiving prompt reimbursement for emergency treatment of our sweet Ollie! Easy and fast!
Insurer: Fetch
By: Leesa
The customer service was good
The customer service was good, but the medical review and approval is taking long considering no pre-existing conditions.
Insurer: Nationwide
By: customer
Speedy Service
It’s easy to navigate Spot’s website and to submit a claim. I appreciate the speedy email communications and reimbursements for my dog’s claims. I would highly recommend this company.
Insurer: Spot
By: Mary Mosher
My Sales Advisor
My Sales Advisor, Carla Stevens, was exceptional. She answered all my questions (and I had a lot of them) She was always pleasant, responded to me quickly and is very knowledgeable about Fetch. Carla is one of the main reasons why I continue my association with Fetch.
Insurer: Fetch
By: Mary