Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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When you need help!
If there is any problems , you can talk to a live person!!! That is so important to me !
Insurer: MetLife
By: A. M.
Great Experience
I worked with Kia while setting up pet insurance and had a great experience. He was genuine and so nice and was able to answer all of my questions. Very good customer service.
Insurer: Nationwide
By: customer
insurance for minnie
very good people
Insurer: Prudent Pet
By: McGillisJgmail.com
Best Decision We've Ever Made
Fair, responsive, and gracious, Trupanion has made it easy to make good decisions for the health of our dogs. Trupanion has always been helpful and quick to respond to any query or claim. We could not be happier with having Trupanion in our and our dog's lives.
Insurer: Trupanion
By: Thomas & Kristin
Getting a quote was easy
Getting a quote was easy, fully detailed and clear. When calling, the representative was friendly, knowledgeable and efficient. Overall great experience getting setup.
Insurer: Prudent Pet
By: Hope Salamone
MetLife has been great to work with
MetLife has been great to work with. Great app, good communication and helpful.
Insurer: MetLife
By: Erin Huang
Avoid Healthy Pet insurance through Chubb
I've had Health Pet insurance for my two cats for 9 years with gradual increases in premium. Now on 12/28/25 they increase the monthly from $189 to $471 without my acceptance or approval! And when I see the charge and try to cancel they are "closed" for the holiday! I send and email but when I do talk to an agent am told they sent a notice in October. I go back through all emails. No notice. And shouldn't they require an approval of a jump like that?? Now they don't want to refund it all but prorate from the day of contact snd charge a $14 processing fee! They can send a text to wish your cat Happy birthday but not to tell you you premium is going up almost $300!!
Insurer: Healthy Paws
By: Jneil Nelson
Trupanion and my "Mo". I purchased Trupanion 8 years ago when…
I purchased Trupanion 8 years ago when I first adopted Mo. I am so glad I did since he was diagnosed with cancer a few days ago. The urgent care hospital not only took care of my dog, but they also contacted Trupanion and handled payment of my bill! I am so thankful to have Trupanion.
Insurer: Trupanion
By: Ruth Bodnar
Efficient and Friendly
Trupanion agents are friendly and respond to claims efficiently.
Insurer: Trupanion
By: Mary Kristin Michael
Great service and value …
Your customer service representative was knowledgeable caring and easy to communicate with.
Insurer: Trupanion
By: Mike