Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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Easily accessible and available
Easily accessible and available. Not talking to a machine or AI, but a real human. Very professional and able to answer questions regarding my needs for my pet's insurance. Efficient and hassle-free.
Insurer: Nationwide
By: Terrence
Very Helpful Customer Service Rep
Kaitlyn S. was very helpful with getting my claims uploaded after I had issues filing. It is usually very easy to file with Fetch but I had multiple claims for the same event for my pet. Kaitlyn S. was very, patient, knowledgeable and courteous, she took the time to make sure I received email confirmations for the claims and I was satisfied. Thank you Kaitlyn S.
Insurer: Fetch
By: Frances Sullivan
Thank you for making this very easy
Thank you for making this very easy ! The application process was very simple and the customer service was great
Insurer: Nationwide
By: Sean Houle
Alex
Alex! I've never applied for insurance before and he was super helpful and answered all my questions. I left feeling prepared and understanding of the next steps.
Insurer: Nationwide
By: Raegan
Great customer Service
Great customer Service! The person I spoke with was able to get my pet coverage sooner, as I wanted and we were able to complete it pretty quickly. Thank you!
Insurer: Nationwide
By: Douglas Garcia
Helpful and kind
Ken was a great help for getting both of my feathery friends Ivy&Mimi insured. He was helpful, and kind and made sure I had all the recourses I would need for further questions. The pricing is 100% fair and I’m happy I chose nationwide for my babies🖤
Insurer: Nationwide
By: Seryna Graham
I used to recommend this company but sadly not anymore
I used to recommend this company highly. Sadly since Chubb bought it 2 years ago I have noticed a steep drop in the quality of customer service. They raised our coverage 21.2% twice for each of these two years. They also DECREASED our reimbursable rate without any explanation except a generic letter that said my pet is not eligible for the 90% rate I have paid for for 11+ years. After 1 hour+ talking with 3 polite but ineffective people, I learned that this year Chubb decided that pets over 7 can't get more than a 70% reimbursement. (not explained ANYWHERE in writing in their correspondence or the website) On top of everything else they started charging a "processing fee" for an account payment I have always made through checking. Finally, when I asked to see the billing records explaining the increases and processing fees over the past year I(not available on their website) the agent told me he would have to put in a request to have them sent to me in 10 to 11 business days. I asked to speak with a higher level person and he promised me somebody would contact me in a couple days to make a phone date. Not holding my breath because the same agent sent a follow up note with incorrect details about my billing request, and from a "no reply" email address. Clearly this company is all about greed and misleading its longtime customers now. SO, today I called the NYS Finance Department and they encouraged me to file a complaint based on all of the above. I will be doing that next week. P.S. I notice another Trustpilot site with far lower ratings. Check it out! Wondering it this one's being boosted by company plants.
Insurer: Healthy Paws
By: BK
I provided the requested information…
I provided the requested information and they made payment . Nice to NOT have to call continuously to be paid! They followed thru !
Insurer: Spot
By: Cathy Mcgill
Literally, the reason my dog is alive.
Claims paid out very quickly. Awesome customer service. (I had questions.) We were able to give him life saving treatment with the assistance of Trupanion.
Insurer: Trupanion
By: ddub
it takes sooo long to review you claim…
it takes sooo long to review you claim .it was about 8 days to review the vet bill .it is almost 1 month, and I still did not get the check.
Insurer: Spot
By: Roberta Yezo