Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Both of my cats got an upper…
Both of my cats got an upper respiratory infection at the same time. One was so sick that he had to stay at the VET for a week. SPOT could not have made it easier to submit their claims. I snapped photos of the bills, answered a couple of questions and 2 days later, the money was in my account. YAY!!
Insurer: Spot
By: Sheryl West Fritz
Easy to claim
Easy to claim. Fast results. Great company!
Insurer: Pumpkin
By: June Garcia
Dismissive Customer Service and Wasted Money
Customer service was incredibly unhelpful and dismissive. This experience made the trauma of my pet's end of life very disappointing, upsetting and I felt incredibly unsupported. I also felt that the cost spent over the 12 years of my pet's life for pet insurance coverage has been an absolute waste based on this experience. I have spent thousands with this company to be completely dismissed for minor issues (stating all claimed medical visits were due to underlying issues with no medical evidence of such) or being told my pet's euthanasia would be covered with reimbursement when it was applied towards the deductible of a canceled policy for a pet that was no longer living. It is incredibly disappointing to place your trust in a company and to have them not be helpful, and customer service inconsistent, when you need it. I would not recommend this company to any other pet owners unless you want to do most of the work for their customer service team.
Insurer: Pets Best
By: J
Trupanion claim that they requested my…
Trupanion claim that they requested my dog records without my consent from my dog vet . I call my veterinarian office and speaking with the manager on 3/05/ 2026. No one not even my veterinarian office is to give out any records with our my consent or signature PERIOD! TRUPANION!!!!!!!!
Insurer: Trupanion
By: ERIKA S WYNN
MetLife 10 stars!!!
MetLife is by far is the best out there for pet insurance. The process for claims is easy and the customer service is unmatched. They have heart and compassion and that’s what is important when you’re selecting insurance for your whole heart 🐱
Insurer: MetLife
By: Marie Dee
Avoid Pets Best
My claim was denied for a pre existing condition completely unrelated to the claim. Customer service is terrible and I spent hours on hold on to be told about a lengthy appeal process. I canceled the policy, never received my refund and spent hours on hold again chasing it down. Horrible company.
Insurer: Pets Best
By: Colin
The Right Choice
The price & service provided were what I’d been looking for. Thank you for helping me & my pet
Insurer: Nationwide
By: JANE SUROVIK
We were advised that we would get 100%…
We were advised that we would get 100% reimbursement back. Almost every time we called, we felt rushed off the phone.
Insurer: MetLife
By: customer
Healthy Paws Insurance
I have 3 dogs and they are all covered by Healthy Paws Pet Insurance. I am very happy with this company. All three of them are Frenchies and one of my dogs is sickly. I think he has 90 claims. Healthy Paws handles the claims very quickly. They never denied any claims over the past 10 years. The reimbursement is directly deposited into my bank within a few days. They really care about my animals. Having this insurance has definitely made a difference in what I have been able to provide for my dogs. I strongly recommend this insurance!
Insurer: Healthy Paws
By: Pamela schreiber
The company came through in a timely…
The company came through in a timely fashion although documentation had to be resubmitted. But they were compassionate during a hard time.
Insurer: Spot
By: David