Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Great experience!
Provided quick service for reimbursement!
Insurer: Spot
By: Deanna Greenway
Staff was very helpful in the loss of…
Staff was very helpful in the loss of one of our pets
Insurer: MetLife
By: Elizabeth Koss
Maybe they do care
My distrust for insurance companies made me very skeptical of this insurance for my dog. However, when put to the test I was very pleased the claim was accepted. Approval speed was appreciated and reimbursement amount was acceptable. Will recommend to fellow pet owners.
Insurer: Fetch
By: Jonathan
Honest and reliable
Honest and reliable
Insurer: Pumpkin
By: Kevin Michael Eaton
Embrace Pet Insurance is amazing!
Embrace Pet Insurance is amazing for many reasons, especially their customer service! Thank you for helping me figure things out, and thank you for insuring my kitty cat!
Insurer: Embrace
By: April Kempton
My experience with submitting a claim
The process of submitting a claim was straightforward. I was promptly notified if more information was required. The decision regarding coverage was clearly explained and directly deposited into my account. The Staff that answer my phone calls are attentive and concerned about my pet.
Insurer: Spot
By: Kathryn A Proulx
Fetch is there for my kitties.
Fetch has been there to cover both of my cat’s severe health issues, and continue to cover them. This has been a great company to me. The claims department is quick and fair with the reimbursements.
Insurer: Fetch Canada
By: Madison
I’m posting this as a warning
I’m posting this as a warning to other pet owners. My Pets Best policy premium increased from about $54 per month to $94 per month — roughly a 72% increase — at renewal. There were zero claims on the policy, no changes to coverage, and my dog is a 6-year-old Cane Corso. Pets Best stated that an email notification was sent and provided a date and subject line. However, after thoroughly searching my inbox, spam, and trash folders, I never received any email clearly disclosing this increase. They were unable to provide proof of delivery or receipt. Once I discovered the increase, I contacted customer service and cancelled the policy. Pets Best only refunded a prorated portion of the current month and refused to refund the increased premiums already charged, despite the lack of clear notice. I’m not disputing the company’s right to adjust rates. My issue is the lack of effective disclosure of a substantial premium increase and the refusal to make it right once identified. I strongly recommend that pet owners monitor renewal billing very closely and not rely on Pets Best to clearly notify them of major price changes.
Insurer: Pets Best
By: robert Latta
ASPCA pet insurance makes is super…
ASPCA pet insurance makes is super easily to submit claims. They have an amazing support team who explains everything so well. They’re always very attentive, when my sweet girl passed away, they sent me a sweet letter. It’s the little things that make a huge difference. Adding coverage for other pets is also super simple, the app is easy to work.
Insurer: ASPCA
By: Belen Caceres
Trupanion made it so easy to pay…
Trupanion made it so easy to pay directly to the vet hospital. In my time was so stressful.
Insurer: Trupanion
By: Hoa