Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,258 total
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They deny every claim
They deny every claim, typically citing a lack of records, even though they're attached. They used to not suck, but they're turning into United Healthcare. Don't waste your money, they don't offer any semblance of insurance here.
Insurer: Healthy Paws
By: Ford Summit
Great experience
First time pet insurance user and it was great! Prompt, attentive, excellent communication.
When I called to get information about…
When I called to get information about getting pet insurance. Karley was very patient with all my questions and answered everything to my satisfaction.I was very impressed with the customer service compared to other companies. I would not hesitate recommending fetch pet insurance to any of my friends or family.
Insurer: Fetch Canada
By: Albert Massaro
Super easy to use
Super easy to use, and filing a claim was hassle‑free.
Insurer: MetLife
By: customer
The representative was clear
The representative was clear, friendly and attentive. The process was seamless and the plan was explained when I had questions. Christina was excellent
Insurer: Nationwide
By: AN
ACL tear
Our four year-old golden retriever, tore her ACL. Quite an expensive procedure to get it repaired, but Pets best was amazing! They quickly took care of all the invoices we submitted, and provided a thorough explanation of what was paid and why. Could not be happier with this company.
Claims are timely reimbursed
The premium for my 2 Bengals has gone up quite a bit. But the service I've received have been wonderful. My claims are always paid out in a timely manner. Whenever I need help or have a question, the staff have always provided excellent service.
Insurer: MetLife
By: Tiffany M.
Coming Back Home
Today was a emotional day I have been with Nation Wide pat ins for almost 20 years and my beautiful fur babies passed away you took excellent care of my boys all their life with compassion and kindness and love now that I have a new fur baby I would never go anywhere else Terice Funes was so sweet and kindhearted she had compassion for pets as I do she was very knowledgeable about animals and coverage I felt the compassion and love from her the entire Nation wide family you all are a blessing to me and my fur babies and I am totally grateful for you all thank you for your continued care for our fur babies
Insurer: Nationwide
By: customerJanet R Henderson
The website was easy to navigate and…
The website was easy to navigate and the representative was so nice
Insurer: Spot
By: Cassandra Wheeler
The review process was transparent
The review process was transparent. As long as I provided appropriate documentation, Pumpkin did not give me a hard time and reimbursed me promptly.
Insurer: Pumpkin
By: Jovi