Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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You are making too many mistakes which…
You are making too many mistakes which is not only costing your customer money, but wasting our time. Your hold times are too long.
Insurer: Healthy Paws
By: Chute Adrienne
Great claim turnover time
My claim was completed in just a few days. In addition, customer service is always exceptional!
Insurer: MetLife
By: Mary McKenzie
Best care and coverage
This hospital has the best care ever. This insurance keeps up great communication with claims processing and is caring enough when our other dog didn’t survive cancer they sent a condolence card.
Clear and Easy to Use
Layout was very clear and interactive portion was easy to use. Information was pretty clear and I like that you were able to switch information back and forth to compare pricing and coverage easily before choosing.
Insurer: MetLife
By: debmwright
Disappointing Experience With Wellness Visits
Even when a visit is clearly a routine wellness check, PetsBest treats it as an illness if the vet prescribes or even mentions any medication. They don’t care about the explanation —just the medication name on the paper. This leads to denied claims and unnecessary headaches. Really disappointing and frustrating experience.
Really impressed with Trupanion's claim process!
Really impressed with Trupanion's claim process, paying the veterinarian directly and the ease of the entire process. Just knowing Trupanion has us covered for those unexpected emergencies is such a stress reliever! I am extremely happy with Trupanion's service!
Insurer: Trupanion
By: Dexter
The experience filling out the application
The experience filling out the application was smooth and wasn't hard to understand. It didn't take to long and seemed like all my questions were answered for now. Waiting for my approval email to come and my S'mores will be all set.
Insurer: Nationwide
By: customer
Not in effect yet
Not in effect yet! Just got appointment with a new vet. I have an appointment next week. So I can state that your process was good and your representative was excellent. I look forward to when my policy is in effect after my vets report and my waiting period!
Insurer: Nationwide
By: Al Mermelstein
Increased monthly premium 125% in one month for no good reason
HealthyPaws increased my 10 year old Corgi's pet insurance policy more than 150% ($100 a month to $225 a month) when he had no new conditions. I called to figure out what was going on and they told me it was "primarily due to California Claims Experience that was based on how many California petowners have made claims in the state". How does that affect my individual pet? This is a scammy and predatory company now that it's been taken over and even the customer service associate I talked to had no remorse or full explanation. They were simply reading a script off a page and could not give me more details. Honest petowners, beware!
Insurer: Healthy Paws
By: Ray A
The invoice was reviewed and paid on…
The invoice was reviewed and paid on time
Insurer: MetLife
By: customer