Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We're so easy to set up very friendly…
We're so easy to set up very friendly and knowledgeable really explained everything to me. Would so far definitely recommend now see how well it continues after had it for awhile
Insurer: Prudent Pet
By: russ hartwell
Spot Pet Insurance has been a lifesaver!
Spot Pet Insurance has been a lifesaver. I've never carried pet insurance before ... but this time I did and when my puppy got sick they were great to work with. Easy to use website for claims submissions and easy to work with their customer service team should a phone call be needed. I look forward to our continued relationship. Thank you Spot!
Insurer: Spot
By: Tom & Cookie
Great pet insurance company
Great pet insurance company! The claim submission process is smooth and most reimbursements arrive within just a few days.
Insurer: Healthy Paws
By: Mark Wallace
Very easy to make a claim
Very easy to make a claim. The company responds very quickly
Insurer: Fetch
By: Dra MJB
Cost and start time
Great customer service!
Insurer: MetLife
By: Russell Ary
I am extremely disappointed with Spot Pet Insurance. I purchased coverage for my puppy believing they would help if something went wrong, but every claim I submitted was denied. My puppy was not diag
I am extremely disappointed with Spot Pet Insurance. I purchased coverage for my puppy believing they would help if something went wrong, but every claim I submitted was denied. My puppy was not diagnosed with any condition until after I had already purchased and paid for the policy, and I provided full veterinary records proving there were no prior issues. Despite that, they still refused every claim. In my experience, Spot offered no support when it was needed. I would not recommend this company and suggest pet owners look into other options for their fur babies.
Insurer: Spot
By: Chris
Great customer service and follow-up!
Great customer service and follow-up!
Insurer: Spot
By: Miguel Reyes
The agent was very knowledgeable and…
The agent was very knowledgeable and fast. The process was very easy.
Insurer: Nationwide
By: customer
I had the absolute pleasure of working with Lance Wilson
I had the absolute pleasure of working with Lance Wilson at Fetch Pet Insurance, and I cannot say enough good things about the experience. Lance helped me modify the coverage for both of my pets and made the entire process incredibly easy and stress-free. He was personal, honest, and extremely knowledgeable, taking the time to explain the options clearly and making sure I selected the exact coverage that fit my pets’ needs. I never felt rushed or pressured, just genuinely supported by someone who truly understands the product and cares about helping clients. Lance handled everything from start to finish and made sure both policies were secured exactly the way I needed them. Customer service like this is rare these days. If Fetch hired five more agents like Lance, there would be no reason for anyone to even look at another company. He truly set the standard for what great service should look like.
Insurer: Fetch
By: Meaghan ODea
This is my first time having insurance…
This is my first time having insurance for our dog. I was happy with the turnaround time of the reimbursement and the amount that was covered.
Insurer: Fetch
By: Kimberly