Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Karley was so helpful
Karley was so helpful. She guided me through all the coverage tiers and also with the website. Because of Karley my puppy Ollie now has added coverage with Advantage. Thanks Karley!
Insurer: Fetch Canada
By: Diane Arbour
Karley was very friendly and…
Karley was very friendly and knowledgeable. She explained everything so I could understand my new policy. She told me how I could raise my limits for a small price. Karley told me how much I save by paying yearly. It was a pleasure doing business with her.
Insurer: Fetch
By: Brian
Fetch review
Josh was very friendly, professional. He patiently answered all my questions and was helpful and polite. I found Fetch met my needs for my pets and was affordable.
Insurer: Fetch Canada
By: Janice
Excellent Pet Insurance
We’ve had ASPCA pet insurance for our English Bulldog since we got him at eight months, and they are so quick to respond to our claims. And their app is so easy to navigate.
Insurer: ASPCA
By: Ann M.
Quick return
Quick return. Fair consideration on claim.
Insurer: Fetch
By: Mary
The customer service was informative...I…
The client service was informative...I am still not sure if the price is worth it as we have a high deductible of $500 and may not make that this year and the rate may not offset the financial expense enough to warrant keeping this insurance. Granted if our dog(s) have a serious condition this would be a benefit. It was easy to submit claims once the customer rep explained to use the app. I am older so sometimes I don't like all the technology but their app is easy to use. The response on the claims was quick.
Insurer: Embrace
By: Laurie Marshall
You guys were efficient and requested…
You guys were efficient and requested info before I had to tell you too
Insurer: Healthy Paws
By: Sheryl M.
Very quick with responses and updates.
Very quick with responses and updates.
Insurer: Fetch
By: Janice Decarlo
Amanda was wonderful
Amanda was wonderful. She was friendly, helpful and smart. She helped me to compare my options. She went above and beyond. She helped me decide on the best plan for me and my Layla.
Insurer: Fetch
By: Pam