Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,508 total
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The customer service help was excellent…
The customer service help was excellent and they paid 90% of my claim as promissed.
Insurer: MetLife
By: Lisa SCHWARTZ
Customer service has been very helpful…
Customer service has been very helpful and my claim was processed fairly quickly.
Insurer: Fetch
By: Sheila
Great experience!
As always, my experience with a claim was incredibly easy and so quick! Thank you for allowing me to focus on my dog and less on the financial impact of his illness.
Insurer: Trupanion
By: Lana
Healthy Paws is the absolute BEST!
I often joke with pet owners that I'm a sales rep for Healthy Paws. Getting a policy for our rescue was the smartest thing we ever did! He has lots of health issues and Healthy Paws has met our every need along the way. Claims take less than 10 seconds to file and every one we've ever filed was reviewed and paid within a few days. We've never had to hassle or go back and forth about what's covered. Their prices are reasonable and the service exceptional. Highly recommend!
Insurer: Healthy Paws
By: Emily Weaver
He was very helpful and respectful
He was very helpful and respectful. Answered all questions I had and very patient.
Insurer: Fetch
By: Martha Henry
She was very nice to deal with
She was very nice to deal with, and she found out what the email I received was about. Again, the only thing I wish is that Fetch would do direct billing, as that would help a ton.
Insurer: Fetch Canada
By: Alysha
You guys review and come to a decision…
You guys review and come to a decision fast.Reimbursements are quick and easy
Insurer: MetLife
By: Angelica Huie
Claims
Trupanion pays my claims within a day or so. Customer Service is very helpful.
Insurer: Trupanion
By: Kathy
Very easy to navigate
Very easy to navigate
Insurer: MetLife
By: Deborah Wittenberg