Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Extremely helpful
Extremely helpful
Insurer: MetLife
By: Elizabeth Zanzola
Follow-up on Veternarian identification…
Follow-up on Veternarian identification was required. Company employee was very helpful and that was completed for application.
Insurer: Embrace
By: Clyde Mayson
I like the fact that they email me with…
I like the fact that they email me with updates
Insurer: MetLife
By: customer
Best thing we ever did to get pet…
Best thing we ever did to get pet insurance on all 3 dogs. MetLife has a great customer service and the representative is always there to help with any questions or claims.
Insurer: MetLife
By: Diana
Absolutely Life-Saving Pet Insurance
Absolutely Life-Saving Pet Insurance — Beyond Exceptional Service I cannot say enough good things about Pumpkin Pet Insurance. When my dog Mine was critically ill and hospitalized, Pumpkin’s Pumpkin Now service approved and paid over $6,000 in under eleven minutes. Eleven minutes. At a moment when every second mattered, they removed the financial barrier instantly—and that decision quite literally saved my dog’s life. Their customer service was not just fast, it was compassionate, clear, and human. No runaround. No delays. No fine-print battles. Just immediate action when it mattered most. In an emergency situation where stress is already overwhelming, Pumpkin gave me something priceless: the ability to focus solely on my dog’s care, not on whether I could afford to save her. Pet insurance only proves its worth when things go wrong—and Pumpkin exceeded every expectation. They did exactly what they promised, faster than I thought was even possible, and with genuine care. If you’re on the fence about pet insurance, or choosing between companies: this is the one. Pumpkin doesn’t just process claims—they show up when it counts. I will be forever grateful. 🧡
Insurer: Pumpkin
By: Joanne Bivona
Exceptional response…
The communication is unlike any company I have worked with. Friendly, respectful and clear and precise. No app to deal with. Easy to go online to website to chose your coverage. All staff adjusted to my concerns and changes.
Insurer: Prudent Pet
By: janet jacobs
I am very pleased with how quickly…
I am very pleased with how quickly MetLife reimbursed my claims, and all of the automated communication so I aka gas knew the status. My only complaint is the file size limit made it difficult to upload the many pages of medical documentation from our vet - please make allowable file sizes bigger. Thank you!
Insurer: MetLife
By: customer
Difficult experience getting claim paid
It took nearly a month to get Trupanion to pay out a claim, which they kept denying. It was extremely frustrating.
Insurer: Trupanion
By: Joelle
Trupanion is excellent
I knew my payout before my pet even left Blue Pearl. Very professional and made a difficult situation easier!
Insurer: Trupanion
By: Guest
Absolutely fantastic—the smartest investment for our pet!
I cannot say enough good things about Trupanion—absolutely fantastic service! The response time is always incredibly quick, which gives us great peace of mind. The best part of this service is that so many veterinarian emergency centers and hospitals accept the plan and allow Trupanion to pay them directly. It takes the financial stress out of the equation when you are worried about your animal. This is hands down one of the smartest investments I have ever made for my family and our wonderful, beautiful pet. 5 stars all the way!
Insurer: Trupanion
By: Stephen