Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Trupanion is excellent in every way I…
Trupanion is excellent in every way I can think of. Really love it that the vet can bill while you are checking out and you know how much they covered instantaneously. Great organization.
Insurer: Trupanion
By: Polly Smith
The experience was simple with excellent 👌 customer service. Give them a call and see how easy it is for yourself
Great service with excellent pet insurance
Insurer: Nationwide
By: James Mitchell
After an explanation,,,When I first submitted Sta's diagnosis…
When I first submitted Sta's diagnosis it was rejected because she had a rash in 2021 due to fleas. She was diagnosed with Cushing's in late 2025. She had a horrible rash but it had nothing to do with fleas. Once I talked to someone on the phone, he understood the difference. Then Met life weighed in in Star's favor.
Insurer: MetLife
By: Maria
Fast process of claims and always great…
Fast process of claims and always great customer service
Insurer: MetLife
By: customer
Very easy to email and receive payment
Very easy to email and receive payment. I am very impressed.
Insurer: MetLife
By: Ronald Gould
Extremely Easy
It was extremely easy to download all required forms on your website. When I would sign in to check the status I could see I was in "queued" status which let me know the claim was being reviewed. The only thing is that claims should be processed sooner as I needed to pay my credit card soon so I would not have interest charged on my credit card account.
Insurer: Spot
By: Emcee
Well Done!
Well, you made a contract with me and you are fulfilling it. What more can I ask? I do things by mail so it takes longer, but your checks come. Thank you.
Insurer: MetLife
By: Leslie
Highly Recommend MetLife
I couldn’t be more satisfied with MetLife pet insurance. The communication was fast, easy, and effective. I would recommend MetLife pet insurance to anyone who would like to benefit having security for all your pets needs.
Insurer: MetLife
By: Henry
Trupanion is one of the better pet…
Trupanion is one of the better pet insurance companies out there.
Insurer: Trupanion
By: Chris Sapienza
I ran into problems trying to log in to…
I ran into problems trying to log in to my account but once I spoke with customer support everything went smoothly.
Insurer: MetLife
By: Lorraine customer