Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Thank you for approving my cats…
Thank you for approving my cats insurance appeal. He is doing better and I do not feel as stressed with how I am going to pay for his medical bills.
Insurer: Trupanion
By: Ashley
Reps are very helpful
Reps are very helpful Website easy to use for claims
Insurer: Spot
By: Debbie Martin
Quick claims process
Quick claims process. Very knowledgeable staff.
Insurer: MetLife
By: David
The website was not working correctly…
The website was not working correctly but I ended up talking to Daniel and he worked with me. I think ee got it taken care of.
Insurer: Nationwide
By: Barbara Westre
Easy Claim Process
The ease of starting a claim, uploading documents, and receiving my reimbursement is very streamlined and user friendly. I'm happy with the coverage and claim process.
Insurer: MetLife
By: Amanda
Quick response
Quick response. Easy to navigate requests in the website.
Insurer: MetLife
By: customer
The associates I have spoken with have…
The associates I have spoken with have always been extremely helpful, friendly and professional. I find it a bit cumbersome using the app to upload multiple documents, so I typically email them, but otherwise, the claims process is always very speedy.
Insurer: MetLife
By: customer
A complete fiasco
A complete fiasco. I still have ot been reimbursed for my claims. Every time I call it is a different convuluted story.
Insurer: MetLife
By: Robin Crawford