Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Our Clinic worked directly with…
Our Clinic worked directly with Trupanion for our pet’s issues! No back and forth for the claim.
Insurer: Trupanion
By: Lois A Williams
Joshua was amazing at helping to figure…
Joshua was amazing at helping to figure out which plan was right. Very fast and excellent service, thank you!
Insurer: Fetch Canada
By: Madelyn Holmes
Thank you!
Thank you!! Lex has had a rough 2025 and you guys have been a great help. So glad to have your support.
Insurer: Trupanion
By: Cindy
Excellent care and process
Not having to think about excellent care for Kobi. Process and coordination with the provider were efficient caring and no hassle. Very grateful!!
Insurer: Trupanion
By: Karen
I was on hold for a really long time
I was on hold for a really long time; I had to be transferred several times and each time the hold time was really long. Also, I did not receive a renewal bill and so my policy lapsed. I think it might have been because one if the dogs on the policy passed away but I still had another dog that was covered. When I receive a bill I write it on a calendar. I checked my calendar and there was no bill noted. I pay my bill in full each year.
Insurer: Nationwide
By: Nancy Greenfield
Disappointed
Every step of the way, Trupanion has done everything possible to deny claims that should be covered under the plan we pay for as evidenced by our appeal going through after a quick call with our vet. We have had terrible experiences over the past three years with Trupanion and plan to move to a new company. We will not be recommending this company to our friends and family.
Insurer: Trupanion
By: Ben
Michael listened to what type of…
Michael listened to what type of coverage I wanted, provided advice and didn't try to push me to get more than I need
Insurer: Nationwide
By: customer
Don’t self judge what you think is covered vs not covered. Let Pumpkin Pet do their wonderful job.
This was a scary , uncertain time for me and my cats and Kiersten and her colleagues held our hands and paws through the whole process as if the claim and pets were their own. There are no words to express our gratitude.
Insurer: Pumpkin
By: Riccardo Ruberto
The claims dept doesn't read
The claims dept doesn't read. They sent my claims back saying it needed more info and hospital records without giving me the invoices that were in question, dates or anything at all that would be helpful. I spent over an hour on the phone with someone trying to figure out what the problem was. Claims simply didn't read the invoice and passed it off. They need to look with their eyes, not their keyboard!!! Very aggravating.
Insurer: Pets Best
By: Robin
Wish the refund was a little quicker…
Wish the refund was a little quicker but they do a great job in communicating.
Insurer: MetLife
By: KM