Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have a puppy of my dreams
I have a puppy of my dreams: sweet and smart, but has many health issues. Im very thankful for having Metlife. They responded quickly to all my claims.
Insurer: MetLife
By: linda H.
Ease of submitting claims
Ease of submitting claims. Called to correct clerical error easy called to person to correct.
Insurer: MetLife
By: WINONA
I just became a member of pet life met…
I just became a member of pet life met not too long ago for my puppy Max. He had to have a vaccination, which was expensive. I sent in a claim to MetLife and within a week, actually less than a week, they sent me 80% of what I paid. I I consider that great service.
Insurer: MetLife
By: Amelia
Amazing Communication
The Folks at Pumpkin Pet insurance are very fast to reply and are extremely communitive. I love the feature where you can see what your insurance will cover for an estimate so you can best prepare to make that surgery come true. I love their timely replies and the work they do to keep members like me informed and prepared.
Insurer: Pumpkin
By: Katherine
I should have signed up years ago❤️
I appreciate how personal the team at SPOT really is. When I had to say goodbye to my soul dog, they didnt just send a letter. They called. And to me, thats huge. Because the voicemail that was left, sounded like it came from a best friend. It was sincere and showed me that they actually care. I may have cried through the whole thing but only because it really touched my heart. Just like Kiara has to so many people. Thanks guys. I recommend you all the time!
Insurer: Spot
By: Jessica Collins
Carla seemed to be very well informed…
Carla seemed to be very well informed and extremely polite and friendly. I enjoyed talking to her about the coverage
Insurer: Fetch
By: Richard Overstreet
Everything was very easy to file and we…
Everything was very easy to file and we got a nice quick reimbursement for our baby girl who is dealing with cancer now.
Insurer: Spot
By: Bruce Hotaling
Spot insurance phone staff is always…
Spot insurance phone staff is always very helpful and kind. Wonderful insurance claim. I’ve been with them for a little over two years and I’m very pleased!
Insurer: Spot
By: Kasie Mcpherson
A+ They have been fair and responsive
They have been fair and responisve. I had one claim and they reimbursed me a fair part and the teeth cleaning I had done for Odie had a 150 dollar allowance for Teeth cleaning when I added the Platinum rider. SO yeah. Spot pet insurance is legit and they are a great company to deal with. I hope I will never need them for major diseases/illnesses but if I do, I am glad I chose this company! Thanks, Brian and Odie.
Insurer: Spot
By: Brian D
Pumpkin team replies in a timely fashion
The Pumpkin team is consistently available to address your inquiries in a timely fashion. They have been processing my claim requests very promptly and providing clear feedback. I highly recommend them
Insurer: Pumpkin
By: Anna