Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Everyone seemed to jump on board when…
Everyone seemed to jump on board when just recently finally used Fetch. My Yorkie was very sick the bills were piling up into the Thousands. Thank goodness I invested in Fetch. My rep Amy walked me through the process to get reimbursed and was so very helpful to me. I highly recommend Fetch to anyone out there that is considering insurance for their pet.
Insurer: Fetch
By: Marie T EISENHAUER
Excellent Service
Josh was very pleasant and easy to talk to. He was very propt. Great Experience
Insurer: Fetch
By: Cynthia Martin
Rebecca was friendly and knowledgable
Rebecca was friendly and knowledgable. She spent the time necessary to help me coose the best plan for my dog and situation.
Insurer: Prudent Pet
By: Maggie
Good service
Good service, fast decisions, you can email and get a return response with a quick turnaround time.
Insurer: Spot
By: Lenni
Terrible follow-up and pure lack of customer respect
I have been a long time pet policy holder at Nationwide. Apparently they changed the structure of their policies and although I agreed to the new terms, the policy renewal payment was not processed. I never received any notification of the lapse and when I discovered this, I contacted Nationwide to follow-up. They treated my pet as a new policy holder and had no consideration for me even though my second pet had coverage. BTW - their coverage is awful
Insurer: Nationwide
By: Patricia Jacobs
Josh did a great job explaining…
Josh did a great job explaining different options and helped me find a couple of great plans for my dogs!
Insurer: Fetch
By: Jim Pierce
Insurance Claim
The process to file my claim was quick and easy. And the reimbursement was very quick! Thanks for the great customer service!
Insurer: Fetch
By: Dave
Fast & Easy
The whole process of submitting my claims, hearing back, & receiving my refunds is always easy and fast. Much appreciated help during tough times.
Insurer: Fetch
By: Corina
Extremely Welcoming and Helpful
Stephanie was SO helpful! She answered all my questions and when I called back she was able to help me process my policies and answer any other questions I had regarding the portal and discounts. I feel super comfortable signing up for this insurance and I'm grateful for the positivity and kindness.
Insurer: Prudent Pet
By: Keri
Embrace is Bad business
My dogs were covered with Embrace not once but twice and the second time they were covered I filed a claim, and it was denied due to not having an ortho exam on file. When I took this plan on, I asked about the ortho exam and was told that it was not need since I once had a policy with them, so they denied my claim and replied to my oldest furry baby condition was preexisting and he in a holding pattern because of not having the ortho exam. I pay more for pet insurance then I do for my Medicare or to be lied too and never to get a return follow-up call as requested. Buyer beware My review stands as I stated. Got an email from Embrace that contradicts everything said in this reply. Which leaves me to have suspicions about business practices. I would never refer anyone to Embrace that care for their pet(s). Either way Embrace didn’t provide enough information so that I could make an informed decision.
Insurer: Embrace
By: Victor