Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Account # SP8150755
Account # SP8150755 - Very disappointing customer service would not recommend. When I signed up it took 3 calls for them to add my Veterinary office. Kelly from customer service was the only none that helped and actually phoned me back. I asked her why I never received by 15% discount or $25 Sam gift card and she called Sams and said I should receive in 2 weeks. When that didn't happen I called customer service and got Stephanie who said I wasn't eligible, she would not transfer me to anyone higher to help but was more than happy to cancel the policy. I am disputing the entire amount since I never had my vet in from the beginning and made no claims.
Insurer: Spot
By: Cathy Sklarczyk
Nobody wants to hear a cancer diagnosis…
Nobody wants to hear a cancer diagnosis for their furry baby - ever! But if that should occur, it sure is nice having Healthy Paws on your side. I’ve had Healthy Paws insurance for both my pups since they were puppies - they are now 11.5 & 12 y/o (BD today!). Every time I’ve had to file a claim they ALWAYS came through. And at this difficult time for my younger one, they are shining through again. He is recovering from surgery and will be undergoing a strong dose of radiation in 2 days. I’m really hoping that will be all that’s needed. Unlike other pet insurance companies, there’s no max cap with Healthy Paws. And yes, they don’t cover annual vaccinations or physical exams or monthly preventative meds, but those are expenses any pet owner should be responsible for if they’re going to be a pet owner. They do, however, cover the unexpected expenses that can cost quite a bit - diagnostics, labs, surgeries, other treatments - coverage provided for these is extremely helpful. Icing on the cake is the ease of filing a claim - submit photo of itemized invoice and Vet’s notes and that’s it. It can’t get any easier than that! Win win! And 99.9% of the time they complete the claim within a couple days - often times it’s been same day. I highly recommend Healthy Paws for your little one(s). I wouldn’t consider any other pet insurance company.
Insurer: Healthy Paws
By: Cindy
My first claim with MetLife Pet
My first claim with MetLife Pet. Payment was quick and easy. After my dog had a Hypoglycemic Seizure I took her to the emergency Vet and they stabilized her overnight. The bill was nearly $2000.00. MetLife Pet covered most of it is just a few days. The app and website could be a little more intuitive in claim submission, but the process was easy enough and worked. Thanks MetLife Pet.
Insurer: MetLife
By: Scott B.
Healthy Paws has been a lifesaver...
My poodle mix, DeClan, is beautiful, funny, and loving. He has had some serious health issues. Two years ago, he was diagnosed with Addison's, which requires an expensive monthly medication. Last year in May, and again in August, he had surgery to remove bladder stones. There were complications with the August surgery, which required numerous visits to the emergency room. Just recently, we discovered he had an infection in his spine, likely due to a urinary tract infection. He will require antibiotic treatment for many months. I began using Healthy Paws about eight years ago. If I did not have their coverage, I would not be able to provide the care that DeClan needed and needs to get through his many difficult times. After submitting claims, they are quick to respond. They literally have been a lifesaver for me, for DeClan, and for my other dog.
Insurer: Healthy Paws
By: Kathy L.
Pumpkin's agents are knowledgeable and kind.
Pumpkin's agents are always kind, friendly and knowledgeable. They answer questions about eligibility, deductibles and whatever else needing clarity on our policies. Thank you Pumpkin!
Insurer: Pumpkin
By: Angela Price
WERE PETS COME FIRST!!
We were very impressed with the staffs professionalism, and their genuine love and care for Myles.
Insurer: Pumpkin
By: Lawrence
Happy
This time there was no issue with getting reimbursed for some of the out of pocket money I spent on my fur baby. This time everything went smooth. In the past I felt beat down and buried in paperwork and kept getting NO for an answer.
Insurer: MetLife
By: customer
Claim processing
I was very impressed on how fast Pet Best processed my claim.
This isn’t what they promised
It seems this company will find any excuse to deny your claim if you sign up with them any time after your very first vet appointment. They will deny the claim and say the symptoms were experienced before the plan took effect. Don’t do it.