Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,508 total
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Much easier and quicker response time…
Much easier and quicker response time than last year.
Insurer: MetLife
By: customer
Best Pet Insurance I've Tried
We've only had met life pet insurance for a few months, but so far all the staff has been incredibly helpful. I love that we can do a family plan for the dogs with 1 deductible. We've had no problems getting claims processed and paid. I highly recommend met life!
Insurer: MetLife
By: Makayla
It has been over 6 months since I wrote…
It has been over 6 months since I wrote my original complaint. I read some of your messages and yes the staff is pleasant. But I want to be paid. In addition, they said they would have someone contact me immediately after my review. Never happened.
Insurer: Embrace
By: Carol Moyer
Quick and efficient claim process
I appreciate how fast and efficient the process was for the insurance claim for my dog Scout’s surgery. It made a stressful day a little easier. Thank you
Insurer: Trupanion
By: Chantelle
very bad service they can not solve my…
very bad service they can not solve my claim I already sent them everything they ask me and it is as if they ignored me what a bad service
Insurer: Embrace
By: customer
Recently while out of State
Recently while out of State, we had to make a visit to an Emergency Vet Clinic with our Lexi who suffered a leg injury. The clinic reached out for a pre-authorization and it was processed very quickly. We knew immediately what would be covered and how much our policy would pay. They paid the vet directly. Thankful for the peace of mind that the coverage responded for its portion of the bill and that you dealt with the Vet clinic directly.
Insurer: Trupanion
By: Deborah
1st experience with Pumpkin Preventive Essentials
Great first experience with Pumpkin Preventive Essentials. The reimbursement process was fast and super easy, and the money was in my account in less than a week. We had no issues at all with our first claim and found the Preventive Essentials plan really useful for our puppy.
Insurer: Pumpkin
By: Luca and Ingrid
Efficient processing and reimbursement
MetLife processed my pet insurance claim quickly and efficiently. My reimbursement was deposited straight into my bank account. The app makes everything so easy. I also liked the benefit of having a reduced deductible for not having a claim in some years.
Insurer: MetLife
By: Adrienne
Pets Best Saved my Dog!
One of my dogs unfortunately had to have emergency surgery after ingesting something he shouldn't have and creating an obstruction. I have been carrying pet insurance on my pets since getting them, but fortunately had never had to use it...until now. Having pet insurance and not having to stress as much about the finances part helped so much. I was able to make the best decisions for my boy and safe his life and get him the surgery he needed. To make things even better, Pets Best was incredibly fast about approving my claim and paid everything they claim to pay from the plan I have. I am so happy I chose Pets Best to carry insurance my fur children!
Terrible & Very Inconsiderate.
Pets Best has to be one of the most fraudulent useless pet insurances you can possibly enroll your pet in. I have been an on & off customer with them with my dog since 2022. To start off, the insurance is too high if you want your pet to be fully covered. I’ve paid from $61 to $65 a month for health coverage since 2022. I have had to cancel my dog’s insurance twice because it isn’t affordable. My dog has had a healthy life. She is 3 and will be turning 4 next month. I unenrolled her in January 2026 & re-enrolled her in mid-April 2026. Within the 14 day “waiting period”, my dog had gotten sick. I had taken her to the vet and they ran several tests on her totaling up to over $1,900. She went in several more times to submit samples of her poop & pee which cost $150 or more. The vet proceeded to suggest that we take my dog to an animal specialty hospital and have to stay for minimum 24 hours. The animal hospital ran me another almost $5,000. She was diagnosed with an immune disease and has to be on meds and visit the vet for blood work twice a month. Each blood work exam is $284, along with her meds costing $262 a month. This totals up to $830 a month, PLUS the $61 I pay for her “PETS BEST health insurance”, you do the math. I submitted several claims for all of these vet visits and they were all denied. Understandable, this was all part of her “waiting period” which is extremely pointless because that’s not the way that life works. You don’t wake up one day and decide to be sick and run up several vet bills to almost $10,000. I called Pets Best and explained my issue to them & asked if I put claims in for her upcoming vet visits & prescriptions, will they be covered, the woman said “they should be”. Fantastic, I decided to stick with Pets Best with that answer. Moving along, May 2nd comes where she is NOW “fully” covered for any illness coverage. I couldn’t wait to get some help, finally! I took my dog two weeks after May 2nd to the vet for her regular blood exams that she has to complete for life, she still isn’t doing well. I submit a claim for this $284 vet bill on Pet Best claim center and within 2 days it gets denied. I called the next morning asking what’s going on, the waiting period is over, why aren’t my dogs vet bills covered? After being transferred, the lovely lady states that absolutely NOTHING will be covered regarding my dog’s illness since it was diagnosed during the GREAT 14 day waiting period. Incredible. I wouldn’t be able to live with myself knowing there’s a sick pet under my company’s policy and knowing that we won’t cover ANY of their bills. This is some sick coverage. This is why people put their pets down because of inconsiderate policies like this. How dare Pets Best not cover any of my dog’s NEEDED MEDS & VET VISITS! This is entirely wrong. Something needs to be done. I am fine with not getting my money back for her vet visits & animal hospital bills, but to not cover any of her necessities even after the policy has fully kicked in? Have a heart. This is beyond me how anyone would be okay with this. What is the point of pet insurance? Pets Best is doing it all wrong. Action needs to be taken for situations like this. Incredible. The name does NOT suit your services.