Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Great experience
Great experience, fast and thorough process.
Insurer: MetLife
By: Magda Gonzalez
Communication throughout the process so…
Communication throughout the process so you know where things are!
Insurer: MetLife
By: customer
Trupanion past and present
For many years it was very difficult to deal with you and I seldom got reimbursed. About 5 years ago things changed radically. You are now a pleasure to deal with and the compensation is fair. Kudos.
Insurer: Trupanion
By: Ken Check
Filing the claim was fairly easy and…
Filing the claim was fairly easy and documentation was easy enough to do also. Very happy with the explanations I was provided for uncovered items.
Insurer: Fetch
By: Virginia Hawkins
Healthy Paws saved my dog‘s life
Healthy Paws saved my dog‘s life. That’s not an exaggeration. When faced with huge bills for life-saving surgery, the only thing that allowed me to go through with it was knowing that Healthy Paws was going to reimburse me. After submitting the invoices they paid up according to their policy with no questions asked. I couldn’t be happier with them.
Insurer: Healthy Paws
By: russ whittington
Terrible service / Scamming business practices
I enrolled my female Boston terrier 1 and a half year ago. Decided to spay my dog and when redeeming the invoice they did not honour the coverage posted on their “Wellness Add on”. The posted $520 coverage with a $300 deductible with no waiting period. Their system took my add on as a plan plus the add on. All I did was to click on their own banner for extra coverage on their app. The system glitch generated another application plus the wellness add on. They allegate that because the add on was submitted with the add on recently I did not quality. They are a complete SCAM. Their customer service reps are home based people linked to a hub who just repeat scripts and solve nothing.
Insurer: Fetch Canada
By: Luis
Our Pet Care Partnership with Trupanion…
We've been with Trupanion for almost 10 years and during that period our dog, Louie, has had one major health event and a number of minor ones. Through it all, Trupanion has always been responsive, reliable, very reasonable and caring. They have always done what they were and are supposed to do as our pet insurance partner in Louie's health care.
Insurer: Trupanion
By: Charles Cooper
Thankful for Pumpkin Insurance
I am grateful that Pumpkin Insurance was there for us in our moment of crisis. It gave us peace of mind to know that our puppy’s emergency vet bills would be covered. We did not have the outcome with wanted with our puppy, & Pumpkin covered that, too.
Insurer: Pumpkin
By: Suzanne
Excellent and thorough information.
Excellent and thorough information.
Insurer: Nationwide
By: Claudia
Cali's Claim
Met Life makes the claim process very easy. I mailed in my paperwork, and I received an email within ten days. Payment was in my bank account a week and a half later. Whenever I call customer service everyone is very professional and helpful.
Insurer: MetLife
By: customer