Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My experience has been great
My experience has been great! I recently had to take my kitten in for emergency care and was so relieved when Fetch promptly processed my claim and honored their committment. Prompt, hassle free reimbursement!
Insurer: Fetch
By: Carolyn
Trupanion Has Your Back
Trupanion is a fabulous insurer. I run out of superlatives to praise this company. Trupanion insured both my dogs since the were 12 week old puppies in 2016. I cannot think of a more responsive company. They prepaid every covered procedure my dogs had, and there were a lot. They covered multiple prescriptions usually within a day. The direct deposit feature is terrific. Trupanion also has fantastic customer support. Finally, Trupanion demonstrated compassion and care when I lost one of my pets in 12/25. To top it off, Trupanion planted a tree in Kenya in memory of my cherished departed pet. You cannot go wrong with Trupanion.
Insurer: Trupanion
By: Judith
Excellent customer service l9ved they…
Excellent customer service l9ved they kept up with me on every step. Very patient with me when it came to my password.\nThank you
Insurer: Fetch
By: Gina B
Outstanding customer service
Outstanding customer service! When I called I expected the typical runaround businesses give ya, nope! Fully courteous, professional and helpful. The process was surprisingly easy and fast, even being it was the Christmas holiday period. Overall, a wonderful, surprising experience!
Insurer: Spot
By: Mikyong Barber
Thank You ASPCA
Today I received a letter of condolences from the ASPCA Pet Health Insurance on the passing of my dog Tanner. While I was extremely touched, I was not surprised, because they have been an incredible company. My girl (Cane Corso) had a series of issues as she aged, and ASPCA covered all of her care - from a custom leg brace, to chemotherapy, to acupuncture, to her final cremation, when the time came. I KNOW that Tanner had a longer quality of life because of the care that she was able to receive. I highly recommend this insurance.
Insurer: ASPCA
By: JD Caldwell
Satisfied & so is our pup Blue
Nadine Van Ness who helped us, answered all our questions even though we may have asked some twice. Happily helped us out with the process. We were not sure about witch Pet Insurance company to go with or if we even wanted pet insurance until we spoke with Nadine. She was delightfull to speak with and if it wasn't for Nadine I'm pretty sure we would not have taken the insurance.
Insurer: Fetch Canada
By: Hans Knappe
Wonderful experience with Metlife
Wonderful experience with Metlife
Insurer: MetLife
By: customer
When going through a scary time with…
When going through a scary time with our pup Giovani- we had the comfort and security knowing a good portion of his care was all taken care of. Thank you for offering such a seamless comfort!
Insurer: Trupanion
By: Katie
They only want your money, they do NOT care about you or your pet
As a new parent to an 8 week old corgi, we took her to the vet for shots. Over the course of taking her for her shots we mentioned that she had diarrhea once and threw up once (not at the same time, multiple days apart) Nothing crazy and the vet did not seem to care. This was in September Fast forward to the middle of December and she gets Parvo, we take her to an emergency vet since she is throwing up and has bloody stools. We then take her to her normal vet 3 days later with the same symptoms. (Thankfully she is doing great now!) When we went to file a claim on Pumpkin they said since she pooped and threw up once in September that the Parvo she had in December was a PRE-EXISTING condition! They claim it is the same symptom and has not been 180 days! They ignore the fact that the stools are bloody, and that she had PARVO!? They do not care about you or your pet, they only want your MONEY!