Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Glad We Have Spot
Spot has been so easy and accommodating. The people I have spoken with have been very helpful with helping understand the process. Our dog had a lot of issues close together and I’m super glad we had Spot to help out financially.
Insurer: Spot
By: Joey Brown
Customer service reps were…
Customer service reps were knowledgeable, super helpful and answered all my questions. Thank you!
Insurer: Trupanion
By: Pam
Support For Dog With Liver Disease
Our dog Bella has been facing liver challenges since last year, and Healthy Paws Pet Insurance has supported us every step of the way through this incredibly difficult journey. During such an emotional and stressful time, having reliable coverage we could count on made all the difference. Knowing Bella was covered gave us peace of mind to focus on what truly mattered, her care and comfort, without the added financial worry. We are deeply grateful for the support and highly recommend Healthy Paws to any pet parent who wants reassurance that if the unexpected happens, their pet will be protected. Thank you for being there for Bella.
Insurer: Healthy Paws
By: Visnu Fraenkel
The gentleman agent was kind and…
The gentleman agent was kind and concerned and took care of my problems immediately
Insurer: MetLife
By: Bruce Bonneville
Metlife tried to deny my claim making absurd assumptions
Metlife tried to deny my claim for my dog from a traumatic incident she had in 2020 where she hadn't had any issues since and no permanent damage to her eye, to a recently diagnosed genetic eye disease. My vet literally laughed out loud and said, this is the saddest most absurd denial i've ever seen. I did have to submit appeal and allegedly won, who knows but I got paid out for that visit. The the app is primitive. There's no clear way to tell if you've been paid or not. And some of my communication says it will be mailed to me yet.I hadn't received anything. I guess it's no different than human insurance.But I had high hopes for them.
Insurer: MetLife
By: Melissa
They rock 😻
Always have nothing but fantastic reviews for them. They’re there for you 24/7 to make things extremely easy for you. Especially submitting a claim. Someone is there to go step by step if you need them. Some animal hospitals offer reimbursement upon checkout. I will confess that they are a bit pricey but you definitely get what you pay for. I always recommend them!
Insurer: Trupanion
By: James
Customer service is superior
Customer service is superior! We have three dogs and six cats covered! We may have the record for the most fur babies covered with MetLife. We have been very pleased with our coverage! Submitting claims can be a challenge on the website! The claims were paid mostly in a timely manner. Great company for multiple pets!
Insurer: MetLife
By: Jan Blume
Signed our cavalier up today for pet…
Signed our cavalier up today for pet insurance. My call was answered promptly and all my questions were clarified. I was able to adjust the plan to our needs. The experience was excellent and I feel confident going forward with the purchase. Our pet is worth this protection.
Insurer: Fetch Canada
By: Catherine A Wilson
I called to advise you that you double…
I called to advise you that you double paid me for a service. Rather than you reverse the mistake, I was advised that I would receive a letter and then I could write a check and send the funds back to you. I am inconvenienced for your mistake.
Insurer: MetLife
By: Holly George
Professional polite and answered my…
Professional polite and answered my questions
Insurer: Fetch Canada
By: Hsharobim