Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
Other Categories
Our beloved Rylee has been ill with PLE…
Our beloved Rylee has been ill with PLE autoimmune disease since April 2025, and Trupanion has been there with us the whole way. Where we take Rylee submitted our Trupanion invoice electronically and within minutes they responded with a confirmation of payment to the vet! We could not be happier and are so grateful we found Trupanion.
Insurer: Trupanion
By: Dolf
Just overall amazing the claim process…
Just overall amazing the claim process was super easy and straightforward and I feel like if there was ever a time that I needed to reach out, they would be very responsive thankfully I haven’t had to reach out. That’s just how amazing they are.
Insurer: Spot
By: Sabrina Moore
Things You Should Know…
Too long. Takes about 1 month to hear the standard email of “we’re sorry for the delay”. Then another 2 weeks-4 weeks to receive the EOB. I’ve had my plan for around 5 years and this has ALWAYS been the case. No matter the size of the claim, the timing, etc. No one actually looks at the claims either. Whatever you categorize it as, is what the computer will continue with. I accidentally put “Wellness” on a claim when it was clearly “Illness” if you read the claim, and the EOB still shows “Wellness”—still 6 weeks to return the claim mis-categorized. You cannot change it once you submit to fix it. The app is constantly broken. The website constantly asks you to confirm your identity despite using the same device, every time, even if you just logged in 5 min ago. They keep deceased pets on your profile so you get a constant reminder when you log in. If you sign up, do the least plan possible. I did the highest plan as it was a fine price when they were younger. Well, each year as they age, the price goes up exponentially. If you want to decrease it, you can never go back up, ever. It’s a trap almost which is awful as the older they get, the more you’d like the coverage, and even without claims, it’ll increase regardless due to age of your animal.
Insurer: Pets Best
By: Katie Carlsen
Shelly and Duane were knowledgeable and…
Shelly and Duane were knowledgeable and did not oversell the insurance. They helped me save money.
Insurer: Nationwide
By: whitney bardwick
Very helpful!!
Rebecca the colony was very helpful and very professional! Thank you!
Insurer: Prudent Pet
By: christian
App made it easy to file
App made it easy to file. Good communication throughout.
Insurer: Fetch
By: anon
Be Proactive with Patience
Generally I like Pets Best. However, they take a long time to process claims. Easily 3-4 times as long as my friends company. But I have a better policy with more coverage and a better online experience. The automatic email communication is subpar. Several times the issue with a claim getting processed was a lack of medical records but Pets Best didn't tell me they weren't getting a response from my Vet. I had to call Pets Best to figure out what was going on over a month later. This could have easily been prevented if in the first delay email they just included WHY the claim was delayed. But again over all I am satisfied that Pets Best is the best option for me and my pupper right now.
Insurer: Pets Best
By: Jen
Josh was very up front and knowledgable…
Josh was very up front and knowledgable describing all to me. Easy to speak with and patient . Am very pleased with his help meant a lot.
Insurer: Fetch Canada
By: Deborah
Thank you
The representative was very kind very knowledgeable answered all my questions and made me feel like everything was very important.
Insurer: Prudent Pet
By: Robin Finerty