Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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You Won't Regret the MetLife Experience
I signed up for MetLife Pet Insurance years ago and have no regrets. The policy is outstanding as is the customer service. The website is easy to navigate and Metlife makes everything easy and stress free.
Insurer: MetLife
By: Randy Schumann
Cat uti
My cat had a uti and had to go to the ER so things were already stressful, so when I filled my claim it was was possessed fast so I had less to work about
Pet Best is the best
This Pet Best insurance company is on top of everything like your claims that are taken care of right away, and they make sure your pet’s needs are being cared for.. they get a A+ from me.
I purchased an accident-only policy…
I purchased an accident-only policy with Pets Best expecting coverage in the event of a documented emergency. In November, my dog suffered a traumatic injury, resulting in acute paralysis. Emergency records documented a suspected spinal injury, and a board-certified neurologist later diagnosed intervertebral disc extrusion with myelomalacia. She had no prior medical history. Despite clear documentation of an accidental spinal injury, Pets Best denied the claim, first stating it was “not an accidental injury.” without providing any meaningful explanation or reference to the medical findings. When pressed for clarification (in writing), they reclassified the condition as a cruciate ligament event—even though no veterinarian diagnosed a cruciate ligament injury and the medical records clearly identified a neurological spinal condition. The claim was ultimately reversed only after I filed a complaint with the California Department of Insurance. While reimbursement was issued, it required regulatory intervention and multiple rounds of follow-up. Insurance is meant to provide peace of mind during emergencies. In my case, I had to escalate and involve a regulator before the medical records were appropriately reviewed. There was no acknowledgment that the original denial was incorrect and no apology for the financial strain caused. Based on this experience, I would not recommend Pets Best.
Insurer: Pets Best
By: Imani
I had a question about a claim
I had a question about a claim. The agent solved the problem and was very nice. It was fast and easy.
Insurer: MetLife
By: Cecelia Sumner
Great customer service and prompt…
Great customer service and prompt claims processing
Insurer: MetLife
By: customer
I have NEVER…
I have NEVER had any sort of insurance respond and act as fast as Spotpet did. They did exactly what the policy said it would do and we are ALL happy. In fact I’ve already recommended them to a friend with a new puppy. Thank you Spotpet!!! , Lucy’s mom
Insurer: Spot
By: Debbi
The Best Decision We Made for Our Dog
I truly cannot say enough good things about Healthy Paws. We have insurance for our dog, Ivy, and it has made all the difference in the world. They review claims quickly, communicate clearly, and consistently reimburse 90% of the actual vet bill without any hassle. The process is straightforward and stress-free, exactly what you need when you're already worried about your pet. Because of Healthy Paws, we’ve been able to give Ivy top quality veterinary care without hesitation. Instead of making decisions based on cost, we can focus entirely on what’s best for her health and well-being. Their reliability and efficiency have given us real peace of mind. I’m incredibly grateful for the support they provide and would recommend them wholeheartedly to any pet owner.
Insurer: Healthy Paws
By: Rikki Gross
The sales person was very patient with…
The sales person was very patient with answering all my questions and explained how fetch works with examples based off of my questions to give me complete clarity and transparency.
Insurer: Fetch
By: customer