Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Satisfied
I appreciate the updates on the process. I had to speak with an agent regarding my submission, the agent was patient and knowledgeable.
Insurer: MetLife
By: customer
MetLife equals happy healthy pets
MetLife has always been a great help when I need them, whether it’s updating my information or submitting claims. They’re always ready to provide excellent service. MetLife offers a range of options, including preventive care and dental. MetLife has given me peace of mind, and I’m confident that they’ll be there to help if anything happens to my dogs.
Insurer: MetLife
By: customer
Quick response
Quick response, ease of filing, quick payoff.
Insurer: MetLife
By: customer
With having a sick pet you have enough…
With having a sick pet you have enough to worry about to get your “fur baby” well and the correct care. It’s a comfort to know that Trupanion is there for you and helps take more stress off when they are able to pay your coverages portion before you check out if your veterinarian has them set up for direct pay. I’ve been with Trupanion since 2008 and will be with them many more! I can’t say enough great things about everything they have done for me and my pets when I needed to take them to the vet and thanks to them have added quality years to their life with me. Thanks.
Insurer: Trupanion
By: Linda
Only the best for our furbaby
We have used Trupanion since our pup was a baby, and we’re very pleased with their responsiveness in paying claims and with customer support. We highly recommend Trupanion.
Insurer: Trupanion
By: Consumer
Great customer service and courteous…
Great customer service and courteous friendly staff. They answered all my questions and concerns. They are prompt with claims and explaining benefits and payments.
Insurer: MetLife
By: Vicki Jones
Excellent customer service
Excellent customer service
Insurer: Trupanion
By: Gregory
Great customer service
Rebecca was very helpful explaining the different plans and what was covered, taking the time to answer all my questions.
Insurer: Prudent Pet
By: rladamsyahoo.com
wasn't sure
I was on the fence on weather to get the insurance or not but after talking to Aileen and she answered all my question I thought I'd give it a try.
Insurer: Fetch Canada
By: Judy
MetLife Pet delivered quick and…
MetLife Pet delivered quick and efficient service. When additional info was needed, they contacted vet directly and didn’t make me jump through hoops to receive payment. .
Insurer: MetLife
By: Anne