Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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First experience
Fast answer, good explanation!
Insurer: Trupanion Canada
By: Yulia
Excellent enrollment
Enrollment was excellent - fast and smooth, no hassle. The chat forum was super easy and everyone was super responsive. Looking forward to sticking with Furkin.
Insurer: Furkin
By: Francesca
Trupanion to the rescue again !!!
As always the CSRs are wonderful and the whole process of dealing with a really sick dog and getting him the help he needs is great.
Insurer: Trupanion
By: Andrew
Bc he was more than helpful and went above n beyond in explanation now just waiting on my claim to be processed as itâs taking longer than normal
Bc he was more than helpful and went above n beyond in explanation now just waiting on my claim to be processed as itâs taking longer than normal
Insurer: Trupanion
By: Francis
Five Stars
Everyone has always been extremely pleasant. When our pup had an emergency, the claim was handled efficiently and expediently.
Insurer: Trupanion
By: Melanie
Exceptional customer service
Excellent customer service, answered all my questions, patient and very pleasant.
Insurer: Trupanion
By: Mindy
Fair decisions and fast service.
Fair decisions and fast service.
Insurer: Trupanion
By: PHYLLIS
Seamless, Positive Experience
Good coverage, very helpful and pleasant customer service, quick processing of claims and great communication giving me status updates.
Insurer: Trupanion
By: Lisa
great customer service
great customer service
Insurer: Trupanion
By: Deborah
Iâve always experienced helpful attentive polite knowledge and excellent customer service anytime Iâve called!
Iâve always experienced helpful, attentive , polite, knowledge and excellent customer service anytime Iâve called!
Insurer: Trupanion
By: Lonna