Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Excellent
The speed in handling my submission was speedy and accurate. Having selected PetPlusUs was a brilliant decision. Having an insurance during difficult times with my dog was very helpful and valuable.
Insurer: Pets Plus Us
By: Anders
Peace of Mind
When an unexpected emergency came up with my cat, I immediately rushed her for emergency care. I have had pet insurance for awhile now but this was my first claim, so I was a bit nervous not knowing what to expect. The claim form was easy to complete and the entire process was completed in a timely manner. ASPCA kept me informed along the way and now I have peace of mind for any unexpected pet emergency.
Insurer: ASPCA
By: Sally
Reimbursement
Fast and easy to submit a claim online. Customer service was very polite and helpful.
Insurer: MetLife
By: Jennifer
Healthy Paws is Worth Every Penny!
I have had Healthy Paws for about 8 years. I have always been happy with how quickly they process claims and reimburse you for the expenses you've incurred. Last week our dachshund developed severe IVDD and had to have emergency back surgery to remove a ruptured disc. His surgery costs us $16,151.12! We were shocked by how expensive his surgery was going to cost us. We submitted our bills to Healthy Paws the day he was released from the hospital. Within 4 days we had our reimbursement - $12,442.09! We were so relieved his policy covered close to 80% of what we spent. I have always recommended Healthy Paws to people who ask me if I have insurance, but now I am singing their praises from the rooftops!
Insurer: Healthy Paws
By: Olga
Happy pets
I would recommend Pets plus us to anyone, I've had nothing but amazing service from the staff.
Insurer: Pets Plus Us
By: Angelique
We love Healthy Paws Pet Insurance!
I can't say enough good things about Healthy Paws Pet Insurance. I have been insuring my cat Skylar since 2017. They have great customer service personnel who really care about animals. They process claims in a timely manner. Recently my cat had to be in the hospital for 5 days with a medical condition. I submitted my claim on a Saturday, they processed it on Monday and I had my reimbursement through direct deposit on Tuesday. Having them in my corner helped the stress of the whole situation. They are truly the best.
Insurer: Healthy Paws
By: Carrie
Always helpful
I have subscribed to Trupanion since Chloe was a puppy. They have always been helpful and usually quickly responsive. So first a big thank you. This time the response to my claim was unusually long. Not my typical experience. I’m sure just a one of. I recommend Trupanion to all my dog friends. Thank you !!
Insurer: Trupanion
By: Colleen
No claims yet
I have not needed to make a claim, but I’m quite pleased with the program and customer support in setting up the service.
Insurer: MetLife
By: Linda
Really appreciate the insurance
I have had three cats, one at a time, in my lifetime. All have been rescued animals. With the third cat, I decided to get pet insurance. Although the rescue organization said they had given her an exam before releasing her to me, I discovered she had inflamed gums. She needed to have her teeth cleaned, xrayed, and two teeth removed. With the bloodwork and the procedure, the vet bill was well over $1,000. I was so grateful I had elected to get the insurance. MetLife was very prompt in processing my claims, which helped my budget tremendously.
Insurer: MetLife
By: Elaine
Met life pet insurance
Met life has held true to their word and has paid all appropriate claims. I got this when Mia was 8 weeks old. They have paid for all shots and her recent spaying. I totally recommend them. Very easy to submit claims online and quick response time.
Insurer: MetLife
By: Carol