Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total


Verified October 20, 2022

Extremely helpful and knowledgeable

Extremely helpful and knowledgeable

Insurer: Trupanion Canada

By: Kelly

Useful
Verified October 20, 2022

Fast speedy no Hassel awesome

Fast speedy no Hassel awesome

Insurer: Trupanion Canada

By: Linda

Useful
Verified October 20, 2022

Amazing insurance - ALWAYS!

Always wonderful!

Insurer: Trupanion

By: Sandra

Useful
Verified October 20, 2022

Call answered promptly and she answered my questions without hesitation.

Call answered promptly, and she answered my questions without hesitation. I felt better after talking with her. Excellent service

Insurer: Trupanion

By: Jane

Useful
Verified October 20, 2022

Great claims process!

Easy and quick with very prompt response.

Insurer: Trupanion

By: Charles

Useful
Verified October 20, 2022

Everyone was very helpful.

Everyone was very helpful.

Insurer: Trupanion

By: Linda

Useful
Verified October 20, 2022

Great claim for gronk!

Great service and ease of use

Insurer: Trupanion

By: Bertrand

Useful
Verified October 20, 2022

I have always had the very best experience with Trupanion.

I have always had the very best experience with Trupanion. Very helpful, claims handled and reimbursement paid in a very timely manner. Excellent customer service!

Insurer: Trupanion

By: Elisa

Useful
Verified October 20, 2022

Carly

I have recommended Trupanion to MANY people ever since you paid for my dog’s dental surgery in February 2022

Insurer: Trupanion

By: Karen

Useful
Verified October 20, 2022

Simple and fast claim processing!

I was very impressed with the turnaround time on the claim and how responsive customer service was to my questions. I've ALREADY recommended Trupanion to a few friends. :)

Insurer: Trupanion

By: John

Useful

Compare top pet insurance providers plans.