Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
Other Categories
Excellent
Have had Nationwide pet insurance for nearly 10 years and they have always settled my claims promptly and if I had a query were always most helpful. I always recommend Nationwide to people.
Insurer: Nationwide
By: Jean
So Glad I Chose Trupanion
For my prior pet, I had a different pet insurance carrier and they were OK, but payouts were small, slow and cumbersome to file. I asked the vet tech caring for my dog what insurance she recommended; she was very enthusiastic about Trupanion.That pet died some years ago, and when I got a new dog, I signed up for Trupanion. At the time, I thought they were a bit expensive and last year, I even considered dropping their insurance, as the premium increases a little yearly. Thank goodness I didn't! I took my dog to the vet earlier this year for tummy issues and it turned out it was Irritable Bowel Disease. He had to be referred to an internist, and testing was prolonged and very expensive. I would have had to go into debt to pay for it all, but Trupanion didn't just step up to the plate, they made the claims process so easy, and they reimbursed directly to my checking account, usually within just a few days of each claim. The contrast with my prior pet insurance was pretty dramatic. After this experience, I'm a Trupanion customer for life!
Insurer: Trupanion
By: Diana
An Excellent Service Provider
On-line submission of claims were fast and easy. Reviews of claim were quickly done and reimbursement were deposit directly into my bank account. Very little effort are required to get the legitimate refunds. A exceptional user friendly insurance provider service . Thank you Pet+Us.
Insurer: Pets Plus Us
By: Timothy
A Savior for My Injured Dog!
I want to express my deep appreciation for Healthy Paws, who came to my rescue when my dog was hit by a car. Healthy Paws was absolutely exceptional. Their compassionate customer service team provided invaluable support during a very distressing time. They processed my claim quickly, ensuring immediate medical care for my dog. Healthy Paws covered most of the medical bills through their "direct pay" service. This meant I was not paying all of it out of pocket and they paid the hospital directly. I highly recommend Healthy Paws to any pet owner. Their care, support, and financial assistance was outstanding and made all the difference in my dog's time of need. Thank you, Healthy Paws, for being a true savior for my beloved dog. Your dedication to pet well-being is remarkable, and we are forever grateful!
Insurer: Healthy Paws
By: Norma
Excellent service
I recommend Trupanion for pet insurance and dr Cindy Boutin and there staff at vétérinaire Valmont in Repentigny they are amazing and caring
Insurer: Trupanion
By: Luisa
PetsBest is horrible all around!!
PetsBest makes false statements on their website just to get clients. They are not the fastest company at processing claims, as I have over 8 years with another pet insurance company proving PetsBest month+ long waits at processing claim is NOT the fastest! Their employees are unqualified for the proven fact they tried denying my claim that the pets name and and service dates where not listed on the invoice.....WHICH THEY CLEARLY WERE!! Their staff members can be rude and will hangup on you and when you try to get the name of the rude employee that likes to hangup the phone, you are refused that information and refused to be connected to that person. PetsBest does not have adequate trying for their employees, making the statement on their website about having well trained staff another false statement. They also do not post real representation of customer ratings, making them deceive clients to get more business. I would NEVER recommend such a deceitful, lying and corrupt company to anyone!! Do your research and def. do not choose PetsBest!!!
Insurer: Pets Best
By: Mike
Happy with Lemonade
I have had Lemonade since they moved into the Colorado market and so far they have been great. I haven't have many claims but all of them have been covered and done quickly.
Insurer: Lemonade
By: Adam
Great Pet Insurance!
I've had Healthy Paws for 6 years now for my German Shepherd. Unfortunately she was born with Addisons which requires expensive monthly visits to the vet. She's also had many costly health issues over the years. Healthy Paws has always made it easy and fast to file claims and get reimbursed. I don't know what we would have done without their help!
Insurer: Healthy Paws
By: Javier
Fabulous Company
This company has been absolutely fabulous to deal with since I first signed up with them. My Australian Kelpie, Santolina Nell, a rescue, shortly after we got her, developed a cancerous kidney and had to have it removed. They took care of the claim in record time, and each time the sweet old girl has had an issue, there settlement time, payout, has been as good as it can get. I cannot recommend them enough. Not only have the settle the claims each and every time, but their coverage is truly the only reason she has been able to live this long. Without this insurance, I would not have been able to "keep" her this long. I am so very grateful to have found them and chosen this company to give my dog the best care possible.
Insurer: MetLife
By: Linda
Great service and they cover flea/worm meds!!
Phone explanations have been very clear. Currently, they show both actual denials and included in deductible as "denied". They are working to change that, which will likely reduce need to call.
Insurer: MetLife
By: Cathleen