Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total


Verified October 22, 2022

Great service/

Experience with trumps ion has been really good all along.

Insurer: Trupanion Canada

By: Terry

Useful
Verified October 22, 2022

Because everything was clearly presented to me

Because everything was clearly presented to me

Insurer: Trupanion

By: Cheryl

Useful
Verified October 22, 2022

Jazz is thrilled to be insured??

Brandi was excellent!

Insurer: Trupanion

By: Lori

Useful
Verified October 22, 2022

Great Pet Insurance!

Easy filing of claims, quick payments, excellent communication.

Insurer: Trupanion

By: Ellen

Useful
Verified October 22, 2022

Excellent and fast service!

Fast and excellent service! Thank you

Insurer: Trupanion

By: Valerie

Useful
Verified October 22, 2022

Great service!

Great service!

Insurer: Trupanion

By: Lesley

Useful
Verified October 22, 2022

Disappointed

I never received an email or text as to whether or not my claim was accepted. I looked it up myself and found that it wasn’t but no reason as to why it wasn’t, especially since I previously submitted a similar claim. Disappointing.

Insurer: Trupanion

By: Karen

Useful
Verified October 22, 2022

Trupanion is great!!

My claim was handled quickly!! The team there are always friendly and kind!!

Insurer: Trupanion

By: Cheryl

Useful
Verified October 22, 2022

Trupanion saves money!

My vet, VCA Los Altos, works hand n hand with Trupanion so it’s alway a piece of cake.

Insurer: Trupanion

By: Paul

Useful
Verified October 22, 2022

Quick Efficient Painless

Quick, Efficient, Painless

Insurer: Trupanion

By: Barry

Useful

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