Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Peace of Mind
I don’t want to have to use my insurance. If I do it means my dog is sick or injured and that just breaks my heart. However, having Lemonade as our pet’s insurance company has been a big relief to us. The claims process is easier than ordering a drink at Starbucks for my wife. And I think I get reimbursed faster too. I have never had insurance for my dogs in the past but based on my experience with Lemonade I will have it from now on.
Insurer: Lemonade
By: Shawn
Grateful for Trupanion!
I have had Trupanion insurance for almost 10 years now. They have never let me down! We ended up with a dog who has a significant amount of health problems, from allergies to stomach sensitivities and everything in between. Of course, we couldn't have possibly predicted this when we got the insurance as a puppy and that's an important consideration. We had no way of knowing she would have so many needs, specialists, and procedures, but Trupanion has honored their policies every step of way. She just had a major surgery and related procedures that were completely unexpected. Shortly after, Trupanion sent notice that all of it was eligible and being covered. Because of Trupanion and all the care we are able to provide, Sparkle presents as a very happy, healthy dog! We are very grateful for all of their support!
Insurer: Trupanion
By: Kristen
Impreseed
Our youngest dog began having seizures and was seen in the ICU for three days. During her time there she received wonderful care and endured multiple tests to determine the ethology of her seizures. Thankfully with pet insurance we didn’t have to withhold any care out of financial concerns and now our girl is home and doing well. Pets Plus Us reimbursed us everything we were entitled to and within only a couple weeks. Very impressed!
Insurer: Pets Plus Us
By: Jennifer
A True Partner
Trupanion has been helping to look after my dog, Belle, since she was a puppy. She has had a wide variety of health issues but Trupanion is always there with financial and personal support. I don't what we would have done without it. Thank you.
Insurer: Trupanion Canada
By: Rod
Quick Response and Explanation
What I really like about Pet plus Us is their quick response time and explanations once a claim has been reviewed.
Insurer: Pets Plus Us
By: Natalee
So Worth It!
Ive never used pet insurance before so I had to do a lot of research to figure out which one I wanted to use. I settled on PetsBest with high hopes for my fur babies being taken care of. I bought them a few months worth of their flea, tick and heartworm prevention but couldn't figure out how to submit a claim for an online medication order. I contacted PetsBest using their online chat system, and they were beyond friendly and helpful. I had so many questions about the process but they helped me through everything and I made my claim successfully. Received the payment within the promised time frame, too! They're already very stellar and I am excited they will be taking care of us and our babies! Thank you, Pets Best!
Insurer: Pets Best
By: Riah
Always helpful
This is the 2nd time filing a claim for this naughty boy and MetLife is always very helpful and punctual about getting your claim taken care of. So happy to have them
Insurer: MetLife
By: Summer
Super Easy Claims Process
Since purchasing the insurance for my dog with Lemonade, this was the first time I was submitting a claim. I was surprised by how easy the process is. I highly recommend this product.
Insurer: Lemonade
By: Shobha
Thank you lemonade team !!
Thank you lemonade team to help me get through the process I have to do by explain each step, easy to understand and and easy to use through their app.
Insurer: Lemonade
By: Nuttha
Amazing.
When my dog Trigger, who is a year and a half did not eat his breakfast I got concerned but thought maybe he wasn't hungry yet. Then the vomiting started in the afternoon and he wouldn't drink water. I called my vet and they took him right in. They believed he had a foreign body and took x-rays where something was seen in the stomach but could not be made out. They gave us meds for him and had us bring him back in the morning. He had gotten much worse over night and they did a barium study to see if he had movement in his stomach and g.i tract. At noon the vet called and said the barium was not moving at all and emergency exploratory surgery was needed so I went in signed the papers and he went under. After the surgery we found out from the vet there was no foreign body, it was food rotting inside him because his stomach and digestive system went into Ileus (it was paralyzed). They don't know why or how but this meant he would have to stay at the vet for a week however, we would take him home at night. During the day he needed an I.V for fluids, stimach meds, and antibiotics. He would not take anything by mouth and was not using the washroom. I am happy to say, he is not fully recovered but he is back home after what was a traumatic nightmare of a week for not only our pup but us as well. It was made so much less stressful by not having to worry for a second, if we would be able to afford all of this. The bills were in the thousands and every single time Trupanion worked with our vet and all I had to do was pay my portion which was usually pennies in comparison. After my deductible was paid they did everything else. We could focus on our pup not worrying about finances, or if we could afford his treatment, for that I will forever be greatful. Everyday there was new bill but I only paid my deductible once, the same illness the deductible is paid once and that illness will never be charged a deductible again. If I had questions customer support was on call 24/7 and I never had to try fighting with an automated recording. Thank you so much for everyone at Albany and Trupanion. They made it so easy to focus our attention where it needed to be and not adding tons of paperwork and bills on top. No confusing jargon just super simple and I have all receipts and claims accessible in my account at any time.
Insurer: Trupanion Canada
By: Diana