Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Wonderful prompt response
Extremely prompt responses and payments
Insurer: Trupanion Canada
By: Karen
Quick and informative enrollment
The enrollment experience was fast, easy and informative.
Insurer: Furkin
By: Claudia
Air was extremely easy to get coverage⦠and reimbursement I was amazed at the speed and the follow up⦠thank you Trupanion!
Air was extremely easy to get coverage⦠and reimbursement I was amazed at the speed and the follow up⦠thank you Trupanion!!!
Insurer: Trupanion
By: Wanda
Because she is as soo knowledgeable and understanding !
Because she is as soo knowledgeable and understanding !
Insurer: Trupanion
By: Laura
Because there was a live knowledgeable english-as-her-first-language person on the phone.
Because there was a live, knowledgeable, english-as-her-first-language person on the phone. The bar isn't very high lately, but she was very good in reality. She answered every question correctly as far as I know.
Insurer: Trupanion
By: William
Customer service rep was friendly knowledgable & able to help me with my questions in a very efficient manner.
Customer service rep was friendly, knowledgable & able to help me with my questions in a very efficient manner.
Insurer: Trupanion
By: Judith
Fantastic servive
Fantastic servive
Insurer: Trupanion
By: Roxann
Trupanion Is The Best!
Filing an invoice is so easy and Trupanion response and resolutions are fast!
Insurer: Trupanion
By: Candy