Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Super Fast and Easy Claims
Everything is so user friendly and fast. If ever I'm confused their helpline has been amazing!
Insurer: Trupanion Canada
By: Lauren
Everything was awesome trupanion took care of everthing like they always do.
Everything was awesome , trupanion took care of everthing, like they always do.
Insurer: Trupanion Canada
By: Sandra
Fast and efficient claims
Extremely happy and especially astonished at how quickly the response is from Trupanion.
Insurer: Trupanion Canada
By: Jo-Anne
Excellent service
Fast and efficient not to mention friendly staff with compassion.
Insurer: Trupanion Canada
By: Giovanna
Thankful ??
Always prompt to review and process claims and reimburse pet owners. I am honestly so thankful for Trupanion.
Insurer: Trupanion
By: Kimberly
My vet + Trupanion + me= A Healthy dog!
As soon as I get the bill from my vet I submit it to Trupanion, where they are quick and efficient! Within less than eight hours I received an email saying they have received my claim and are working on it⦠Then I am reimbursed within that week⦠Bravo Trupanion!
Insurer: Trupanion
By: Judy
Friendly and knowledgeable staff
Friendly and knowledgeable staff
Insurer: Trupanion
By: Barbara
I got credit for someone elseâs claim- then one of my claims will be closing because you canât get more information- AND I canât even pull up the scanned invoice to double check and figure out what the hold up is
I got credit for someone elseâs claim- then one of my claims will be closing because you canât get more information- AND I canât even pull up the scanned invoice to double check and figure out what the hold up is
Insurer: Trupanion
By: Karen
I have not had to make many claims through Trupanion fortunately but when I do Trupanion is there when I need them.
I have not had to make many claims through Trupanion, fortunately, but when I do, Trupanion is there when I need them. Prompt replies and friendly staff.
Insurer: Trupanion
By: Debbie