Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Overrated - difficult to use
I've had an issue with Fetch pet insurance with literally every interaction I've had with them. When submitting a claim for my dog they misread the dog's birthday and the date of the exam and kept insisting the claim was ineligible, and I had to contact them several different times to get it corrected and finally covered. They also randomly lost all of my pet's medical records. So frustrating.
Insurer: Fetch
By: Meaghan
Bunch of d$&n crooks
Tried MetLife because I googled good pet insurance, boy was I wrong! I turned in all my receipts on everything and my veterinarian office sent in the soap reports and everything was denied except 3 claims, all her heartworm and flea medicines denied , pain medicine denied because she had surgery and it was over $ 4000.00 which I paid out of pocket because that surgery was done before I got pet insurance but the veterinarian gave her a pain reliever 5 months after the surgery because she evidently stepped in a hole on the surgery leg and he gave her medication but they once again said pre-existing, her stepping in a hole is not pre-existing, they took my my hard earned money every month so to me that’s a pre-existing lie when you continue taking money out of my account and know damn well you buying all my claims, I will be contacting BBB and believe me I had several people asking me about this company and today I called each one of them personally and told them to run and never ever deal with this company, that are crooks and scammers just out to take people money, I should have known it was to good to be true something told me not to I should have went with my first intuition! I can’t even imagine all these 5 star reviews are true, I would like to take them to court, the ones who have been scammed need to ban together and sue them!
Insurer: MetLife
By: Franchesa
Pet's
I've had other pet insurance and for my pets Trupanion is the best!!! So far they have been there for me and my pet...
Insurer: Trupanion
By: Cheryl
Best decision I've ever made!
My 4-year-old rescue is recovering from acute kidney failure. He spent a week in the hospital and has had at least a dozen follow-up visits, lots of tests, and ongoing medication. His excellent care comes with a big price tag. Thankfully, I had made the decision for pet insurance -- and Healthy Paws has really come through! They cover exactly what they say they will cover, filing claims couldn't be easier, and reimbursement lands in my bank account within a few days. Without a doubt, Healthy Paws is a 5-star pet insurance provider!
Insurer: Healthy Paws
By: Victoria
Thank you, from Willow Rose & family
Thank you so much for always providing great insurance coverage for our Willow Rose as you also did for our Angel Max. Happy holidays and happy new year from the Larvenz/Woodward family.
Insurer: Trupanion
By: Bette
Excellent Service
Always fast service and very helpful customer service reps.
Insurer: Pets Plus Us
By: Beverly
Great company
Very happy with the service
Insurer: Pets Plus Us
By: john
Great Company for Pet Insurance!
From day 1, MetLife has exceeded my expectations. All of my experiences have been seamless and easy. I highly recommend MetLife!
Insurer: MetLife
By: Sandra
Surprisingly the best insurance for my sweet pet
Met Life Pet Insurance is surprisingly easy to file claims and make payments. If there are questions about a claim they will call you so that your claim is not delayed. I cannot say enough good things about Met Life Pet Insurance
Insurer: MetLife
By: Diane
Highly Recommended
My 5-1/2 year old Pitbull needed surgery for a ruptured Cranial Cruciate Ligament. I am a Healthy Paws Pet Insurance customer. I submitted all the invoices related to the CCL injury to Healthy Paws, totaling more than $10,000. Healthy Paws responded with an Explanation of Benefits within two days every time. A reimbursement check for covered items was direct deposited within a day or two after that. It was a no hassles service with quick response. They go above and beyond by following up to make sure your pet is okay and that you are satisfied. I highly recommend Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: Mark