Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Great overall experience
So glad I have this insurance. It has been a literal life saver for the health of my fur baby and financially for me. Great and friendly customer service. Submission of claims are made simply and easily in the app. Reimbursements are quick and easy as well. I can concentrate on my baby girl and give her what she needs at the vet and home. Thank you MetLife.
Insurer: MetLife
By: Suzanne
Met Life outstanding experience
I have three small dogs. I did a lot of research when deciding an insurance company to go with.. this company has been outstanding from day, one from ease of use of app to speaking with customer service to filing claims to reimbursement. Absolutely a lifesaver. Would love to work for them !!!! Highly recommend
Insurer: MetLife
By: Annemarie
Ms.
I am thankful for having the help from Trupanion when needed the most
Insurer: Trupanion
By: Grace
Hamilton's Stones
Our dog Hamilton was referred to a specialist by his regular VCA Vet for problems and complications from bladder stones. My recent online claim for this visit was processed very quickly and in accordance with my policy. I have been a member of Pet's Best for many years and this claim, and one other previous claim(s) a few years ago, were both good experiences. Based on these experiences I would recommend Pet's Best Insurance. Hamilton is still going to require surgery for this issue, and the insurance provides us with one less thing to worry about, knowing that it will help to get Hamilton the care he needs, from the vets he needs, and helps make hard decisions because of treatment costs a little easier. Thank You Pet's Best.
Insurer: Pets Best
By: Vincent
Amazing Service and Claim Process is Simple
We have had the pleasure of having full coverage for our Whippet since we got him 3 years ago. In that time we have had more than one emergency claim. The process for claims is very simple and easy. We have never had any trouble and the customer service agents are always extremely helpful and understanding. Pets Plus Us insurance saved our dog's life. Thanks for all that you do.
Insurer: Pets Plus Us
By: Heather
Only the best for my Tatty
Any time I have had questions regarding Tatty's insurance, the representative has been courteous and answered all my questions and waylaid my fears. As for the veterinarian clinic... WOW.. staff are so kind and helpful. They explained everything that was going on, as well what was happening to Tatty.
Insurer: Trupanion Canada
By: Connie
Great Service
I have had to file 2 claims. They were both very easy to do online and very fast response time. Would definitely recommend this pet insurance!
Insurer: Lemonade
By: Jessica
Surgery relief in a snap for my 12 year fur baby
My active border collie mix had a large ACL tear and could not put any weight on his hind leg. We wanted to make sure his golden years were the best possible and that was not going to happen if he continued hobbling around so we opted to move forward with his ACL surgery. Trupanion was fantastic and immediately responded once our vet submitted the claim. I could not have asked for a better response or outcome on their part. I will continue insuring my pets with them for years to come so I can continue having peace of mind when it comes to the treatment needs of my dogs.
Insurer: Trupanion
By: Anna Laura
Great service
Customer service is great. Submitting claims is easy and reimbursements have been made as promised.
Insurer: MetLife
By: Julie
Best Pet Insurance Available
I signed up in 2011 with Healthy Paws for a new pup I got from a rescue. My beloved schnauzer fell seriously ill in Dec 2023, and was hospitalized for over 3 weeks in the vet ICU. The bill was a staggering $22k, and Healthy Paws covered most of it. They are compassionate and fast, and while I lost my dog on Christmas Day, I was able to give him the best care because I had Healthy Paws working with me. Five stars all around! My vets always told me that pet insurance never covers anything, but trust me, Healthy Paws is not like any other insurance. Thanks to them, my dog was given a fighting chance.
Insurer: Healthy Paws
By: Lori