Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Always helpful during such a stressful time.
Always helpful during such a stressful time.
Insurer: Trupanion
By: Patricia
Carmen was very helpful professional and kind.
Carmen was very helpful, professional, and kind.
Insurer: Trupanion
By: Glenda
Every time I've called to speak to a representative they have always been very pleasant and extremely helpful.
Every time I've called to speak to a representative, they have always been very pleasant and extremely helpful.
Insurer: Trupanion
By: cara
C. Kenny review
Fast convenient and always helpful.
Insurer: Trupanion
By: Carolyn
I have always had good interactions with the Trupanion representatives
I have always had good interactions with the Trupanion representatives
Insurer: Trupanion
By: Diane
Claims handling exceeds expectations!
I was impressed by how quickly our most recent claims were processed & reimbursed! The claims submission process is straightforward, & you do a great job of communicating the claim's status.
Insurer: Trupanion
By: Pamela
TruPanion is well worth it
Love TruPanion. The claims process is easy, clear and response is always fast.
Insurer: Trupanion
By: Kevin
Not getting useful explanations why things are rejected.
Not getting useful explanations why things are rejected.Early experience was more satisfactory
Insurer: Trupanion
By: Joyce
Steven was very helpful. He answered all the questions I had.
Steven was very helpful. He answered all the questions I had.
Insurer: Trupanion
By: Sonia
TruPanion Goes Above and Beyond!
Thank you TruPanion for being the best choice for my pup's insurance. I really appreciate you going above and beyond in the claims process. Your care and concern is deeply appreciated. When my dear Beauty passed away last May, you all gave me so much time to gather my documents as Beauty's passing was a true shock and so unexpected. I even received a beautiful hand-written card and that touched our hearts. Your customer service is always such a pleasure to speak to and truly break down all the information in an easy way of explaining for the customer and their fur-babies. Thank you for everything you do. Thank you so much for approving the last claim. Trupanion is the best!
Insurer: Trupanion
By: Maria