Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Healthy Paws Insurance Coverage
We've been pleased with our experience to date with Healthy Paws insurance. Our dog needed TPLO surgery about 3 weeks ago and the policy has covered exactly what we expected based on the policy documents. Claims have been processed on a timely basis and are straightforward to submit once you have the invoice and veterinary records to submit online. We'll be glad to renew our policy when it's time for that as our dogs are members of our family and we like the peace of mind having a good pet insurance policy brings for helping if there are unexpected medical expenses.
Awful. Disorganized.
Pets Best messed with my vet opthamologu claim for 2 months. $390. PB lost the vet medical record, 1 page. Vet sent another. PB started a new claim with new claim number. Dog was adopted march 8, 2025. PB said LA County Animal shelter records of adoption and health "invalid". Just completely absurd.
Insurer: Pets Best
By: Karen
Not worth it
I have had their insurance for both of my dogs and I’ve never had to file a claim. I had to file one for something that I’ve never have and so far they’ve denied me.
Insurer: Pets Best
By: Rhonda
Bruddah, Haole Girl and Duchess
Pets Best has always been fair and responsive for claims for our 3 Boxers over the past 8 years.
PetsBest is the Best!
I have always appreciated the low intensity of effort required to submit claims to PetsBest. Really makes the experience a smooth and respectful transaction instead of haranguing someone for money you are owed. Great going!
Silver Lining
After taking my dog to the ER for a snake bite and a stay that lasted 3 days in the ICU, I uploaded my claim to Pets Best mobile app. It was straightforward and easy. I was able to add my account information for direct reimbursement. I got a message from Pets Best that it was received, when it was delayed for a week, and when it was paid. I'm relieved they covered my claim as explained in their coverage plan. A silver lining after a difficult time for my family.
Archie
If you’re looking for good pet insurance this is the place to be. Pests Best!!! Very fair in pricing very helpful very fast in being reimbursed they are the best!!
Jordy’s stomach issue
Jordy started throwing up daily, I took him to our local clinic, they took X-rays. He was referred to Nelson’s Veterinary Clinic to be further examined by Dr. T. Taylor. Jordy was diagnosed with an obstruction inside his stomach at rectum. He had surgery the next day. A growth was removed and sent for testing, results later determined non cancerous. He is still recovering from surgery but is doing a lot better. I had difficulty at first speaking with some individuals at ASPCA about records for Jordy for his whole life are only at local clinic, the ones at Dr. T. Taylor’s clinic were only the dates of Jordy’s current medical issue. After speaking with Adin at ASPCA all was understood and they covered all of the care Jordy received thank you very much.
Insurer: ASPCA
By: Anthony
This must be a scam
I have no idea what kind of scam this is. I took my dog to the vet for itching on his feet.. $369 vet bill. Only $118 of the bill is applied to the deductible. The vet's exam fee is denied! I'll give this fly-by-night outfit one more chance then take it to the NYS Insurance Commissioner.
Insurer: MetLife
By: Craig
Love my MetLife Pet Insurance!
I love having my three babies insured with MetLife Pet Insurance! The claim process is so easy, the peace of mind that it gives me is unmeasurable. My two mischievous Beagles and my Akita Shephard Mix get the best care possible by having MetLife Pet Insurance!