Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total


Verified October 26, 2022

Professional service

Great friendly staff with prompt, professional service

Insurer: Furkin

By: Karim

Useful
Verified October 26, 2022

Trupanion truly cares about your pet

Easy to upload invoice. .prompt payments I really think Trupanion is excellent !

Insurer: Trupanion

By: Leslie

Useful
Verified October 26, 2022

Excellent coverage fast reimbursement wonderful customer service!

Excellent coverage, fast reimbursement, wonderful customer service!

Insurer: Trupanion

By: Emma

Useful
Verified October 26, 2022

Felisha was wonderful over the phone!

Felisha was wonderful over the phone! She helped me with my question efficiently and was very sweet. She even asked me how Darla was doing! Love a fellow puppy lover

Insurer: Trupanion

By: Kelly

Useful
Verified October 26, 2022

Friendly helpful

Friendly helpful

Insurer: Trupanion

By: Killian

Useful
Verified October 26, 2022

Friendly knowledgeable helpful

Friendly, knowledgeable, helpful

Insurer: Trupanion

By: Vicky

Useful
Verified October 26, 2022

Great Experience

Great experience

Insurer: Trupanion

By: Lorraine

Useful
Verified October 26, 2022

Great service

Great service

Insurer: Trupanion

By: Linda

Useful
Verified October 26, 2022

I have had nothing but excellent customer service and the ability to care for my cats since joining over 10 years ago.

I have had nothing but excellent customer service and the ability to care for my cats since joining over 10 years ago. I am a customer for life!

Insurer: Trupanion

By: Cynthia

Useful
Verified October 26, 2022

Lex was very friendly but most of all knowable about the product that she is selling.

Lex was very friendly but most of all knowable about the product that she is selling....she even had personal antidotes about her dogs .

Insurer: Trupanion

By: Shirley

Useful

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