Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easiest claims process I’ve ever used
Simple, quick process that can be done with cell phone. Fast reimbursement. Pleasant staff. I highly recommend.
Insurer: Lemonade
By: Maria
Pet insurance is a MUST
I've had Trupanion for YEARS. My first experience was with my little Maggie. I used them a little but was really glad I had insurance. Next came Sasha, my Wire Hair Fox Terrier. She had many physical problems including several surgeries. Trupanion was WONDERFUL. They covered 90% of all procedures, hospital stays and medications. Now I have my 80 lb. boxer mix. Fortunately I have not had to uses Trupanion for very much but I wouldn't be without the coverage. THANK YOU TRUPANION!!
Insurer: Trupanion
By: Harriet
Emergency gallbladder rupture
It was a whirlwind day regular vet to 24 hour clinic for abdominal ultrasound, bloodwork then told to rush to another emergency clinic when ultrasound revealed ruptured gallbladder surgery was needed ASAP!, after hearing the quote for the surgery and if she makes it through will be several days hospital stay. After freaking out my husband says we have pet insurance oh yeah right! Thank god. Just the surgery and hospital stay was $11,000. Plus the lead up cost to get her to that point. After each vet and clinic we sent in the invoices and they were approved quickly and we started to get reimbursement checks the following week after her surgery! Anyone he tells me they are getting a puppy or a dog/cat I tell them to get pet insurance immediately. You just never know. I got her insurance when she was 12 weeks old, never used it till she was 4 then Boom! IMHA 3 blood transfusions, 9 days hospital! Healthy paws came thru and now this gallbladder rupture! Don’t be the person standing at the reception desk when your animal is sick having to make a life or death decision for your pet! You can say no problem I have pet insurance to back me up!
Insurer: Healthy Paws
By: Sheryl
despite some points for improvement, a positive experience.
I've had the insurance for a year and it's been extremely helpful. Just this year, my 7-year-old dog, who has never been ill, started having various problems. Some of them unfortunately started during the waiting period and were treated as pre-existing conditions, but the rest were covered and were our salvation. On a positive note, they didn't increase my price absurdly after a year, even though I had used their insurance (unlike Trupanion who DOUBLED the deductible for my other dog who didn't even use the insurance). a negative point is that the website is limited and there's no customer service, so for most things you have to call. Reimbursement also takes forever (it's taken 40 days but on average it takes 20-30) but overall I'm very satisfied.
Insurer: Pets Plus Us
By: Juliana
Excellent experience
It was so easy to fill the claim online form and the claim was processed and I received the reimbursement within a couple of weeks. I am so glad I have this insurance!
Insurer: Pets Plus Us
By: Chadia
Excellent, comprehensive no hassle coverage
I have two senior dogs. On has had joint issues since 3 months, the other now has numerous issues as she ages. Many claims and thousands of $ of care, including alternative treatments have been covered without question. Agents have been helpful when I’ve made mistakes in submitting making sure I get the full benefit of the insurance. I’d never own a pet without PPU
Insurer: Pets Plus Us
By: Virginia
Great service
It is always easy to file online, when they needed additional information it was quickly resolved. By the Vet and myself and the claim was finalized in 3 to 5 day with my money on the way. Always good quick service and responses.
Insurer: MetLife
By: Chuck
Best Pet Insurance
This is the best pet insurance. Our dog Bella suddenly became very ill. The vet bills mounted up. Our pet insurance made it easy to submit claims. Claims were all paid in full with no issues. Great company. I highly recommend.
Insurer: Pets Plus Us
By: Sandi
Complete Disappointment
When I purchased this insurance, it was claimed to begin immediately with no waiting period which is why I selected this company over all the others. I took my newly adopted puppy into the vet due to kennel cough and submitted the claim. The mobile app to submit a claim is garbage, it crashes and glitches constantly. Then it took nearly 30 days to review and deny my claim. I received no updates for nearly 20 days about the process, and the update was an emailed apology for the delay in processing. I will be looking for new insurance.
Insurer: Pets Best
By: Tiffany