Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Thank you for making this easier
From the time we submitted our claim to payment the communication was timely and kind. Thank you!
Insurer: Embrace
By: Darlene
Love my insurance provider
Nationwide is excellent. I have used them for years. Easy to submit claims and direct deposit.
Insurer: Nationwide
By: Janice
One Less Thing To Worry About
When your loved one, in this case, your dog is sick, you have so many things to worry about. One of them may probably be affordability. MetLife Pet Insurance is great! Customer service is helpful with all my questions. They work with your Vet Office to get all the necessary paperwork to process your claim.
Insurer: MetLife
By: P
Fair and Reliable
I love MetLife Pet Insurance. It feels like having a solid and reliable financial partner in pet ownership. There are no hidden steps, no trap doors. Easy, straightforward claims and applications. Support staff are friendly and knowledgeable, too. Win-win! Thank you.
Insurer: MetLife
By: N
Absolute delight
Jemma May is my 10th dog. She is the first pet who has had Pet insurance and I believed her to be the healthiest of any dog, little Jemma May, like me, is getting old. So I decided to buy the insurance plan. BEST THINK I COULD HAVE DONE FOR HER. I am absolutely delighted by how the clinic staff deal with everything and to the quick reply from Trumpania office staff.
Insurer: Trupanion
By: Judith ( Judy)
I Love Healthy Paws
I really like Healthy Paws insurance. It is very easy to submit a claim and they are quick to respond and reimburse. Communication has been very good when I’ve had questions. I really like that there are no per year or per incident caps!
Insurer: Healthy Paws
By: Megan
Super fast and easy.
I kept putting off doing my claim because I thought it was going to be complicated and frustrating but I was wrong. The system was incredibly easy to use. The response time was very quick and within a few days I saw my money hit my account. I’m a fan
Insurer: Lemonade
By: Tom
Met life
Met Life has provided me excellent coverage for my two beagle mix dogs. They have excellent costumer service.
Insurer: MetLife
By: Joseph
Policy
Having pet insurance is beneficial however not with Fetch Pet insurance. Very disappointed, inefficient and lack of communication.
Insurer: Fetch
By: Kiko
Pets Plus Us is great!
My cat needed major surgery last month and Pets Plus Us was incredibly supportive. Their affordable plans took a huge weight off my shoulders and the customer service team showed such kindness and help during a difficult period. They made the process more manageable and for that, I'm truly grateful.
Insurer: Pets Plus Us
By: Mingxing