Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
Best purchase for our dog
Easy process to file a claim. Great customer experience with quick response times.
Insurer: Trupanion
By: Steven
Great value! Best available coverage!
Easy process, god value, recommended by multiple staff member (from different vet offices) that personally had the insurance and had needed to to use the insurance for major illness and/ or accident issues
Insurer: Trupanion
By: Kenneth
Easy and fast claim handling.
Easy to file my claim online and provide necessary paperwork. Text and email acknowledgement of claim being processed and outcome of claim.
Insurer: Trupanion
By: Wade
A phone call always helps.
I had a problem completing my enrollment so I called. Michael helped me and was able to solve my problem.
Insurer: Trupanion
By: Lorine
Sales person was knowledgeable and excellent customer service skills
Sales person was knowledgeable and excellent customer service skills
Insurer: Trupanion
By: Mary
Best insurance
Trupanion has taken such great care of me and my dog. I recommend you to everyone, including the vets. Youâve made his multiple illnesses manageable.
Insurer: Trupanion
By: Charmaine
Snickers our Dachshund
Excellent prompt service
Insurer: Trupanion Canada
By: BRIAN
Hassle free
Great communication with Trupanion, they answer any and all questions you may have. Will call back to get more clarification if needed.
Insurer: Trupanion Canada
By: M.
Highly recommend Trupanion
I have always been happy with Trupanion and I do recommend to any friend or co-worker when they get a new pet. No hassles on my claims at all.
Insurer: Trupanion Canada
By: Jacqueline
I would be lost without Trupanion!
Trupanion has always been very responsive in all our claims. Fast in reviewing and approving all treatment plans and claims. I don't know what I would do without Trupanion, since we had unexpected medical events with our dog, and I wish my health insurance were as fast and responsive as Trupanion. Never thought I would envy a service for my dog. Thank you, Trupanion!
Insurer: Trupanion Canada
By: Ivan