Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
Other Categories
Ms.
I canceled my pet insurance today and I decided to open a bank account for my dog. I don't have to beg for my money each time I submit a claim. They always come up with hidden policy to refuse assist you you when you need help.
Insurer: Fetch
By: Nasrin
Latest 1 comments
ditto
MetLife Pet insurance has improved
File your claims properly you should have no problem . Yes we had our headaches at first but customer support listened and I have to say it is like night day now. i am very impressed . Keep up the good work
Insurer: MetLife
By: Shari
Embrace is the best
We just had to put down our amazing cockapoo - Lucy - after 10 years. She had a bunch of medical problems over the course of her life - including needing to undergo 5 major surgeries. She was admitted several times in the weeks before she was put down. Over the course of her life we relied on Embrace MANY times. Every interaction we had with them was excellent! We often needed to use up her entire $ 10,000 policy limits. We NEVER got any push back from Embrace. They reimbursed us quickly and without any jumping through hoops. There is no question we will use them again when we get another dog. They are TOP NOTCH!!!
Insurer: Embrace
By: Kevin
Pleased
I filed a claim because my fur baby was experiencing trouble urinating. My vet provided the best care which was costly. Lemonade processed the claim quickly so I could get reimbursed within a few days.
Insurer: Lemonade
By: Donna
Ms.
Met Life is the best pet insurance I have ever had. They communicate with you letting you know the status of your claim. Very good customer service and easy to process claims. So happy I found Met Life Pet Insurance.
Insurer: Trupanion Canada
By: Judith
Great company to work with!
My dog needed to have surgery to remove a couple masses for biopsy. Between the surgery and the follow ups the money added up. I submitted the claims and they were processed the next day. Checks are in the mail. On top of that customer service reached out to see how my dog was recovering. I thought that was a very nice touch, one that I had not expected.
Insurer: Healthy Paws
By: Eileen
Great Service
We have three policy and we will keep them for our pets. They have great customer service and they handle our claims fast.
Insurer: MetLife
By: Richard
Easy to use
Very friendly and helpful customer service. Good communication. Using their app is the easiest way to submit claim
Insurer: Hartville
By: Ann
Cancel, not here to take care of you or your pet.
I work in healthcare. A deformity that the animal was born with should NEVER be considered pre-existing. We rescued my dog and didn’t know what was wrong with him, we were told it was a broken bone that healed wrong initially, but because we had diagnostic tests done now it’s considered preexisting even though it is a VERY common deformity. It’s said that this claim was denied, it shows you are not in it to take care of your customers. I’ll be cancelling my policy as it’s obvious that you’re not in it to take care of members.
Insurer: Pets Best
By: Janette
Very pleased
Overall very pleased with Met Life Only problem I’ve had so far was the required “soap” notes to process a claim Her regular vet doesn’t do them so outside of routine shots or check ups I have to take her to a vet in town that does them. I recommend everyone to them asi it is straight forward insurance that covers emergencies or major issues but also pays for her wellness.
Insurer: MetLife
By: Edwin