Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Amber
Amber is the best . She is super awesome and has my loyalty. She’s so good to the point where I had to inform my Vet about her and the services she provide. She really cares about the kiddos and mines. She gave great advice to me about my kiddos. I was given another quote by Chewy when I spoke with their Vet after hours in panic about Gracious my 11 month old Black Tie cat. She had her appt today and it was conjunctivitis basically pink eye. I called my Vet ten times over the past two days even though I had an appt and they said it was that over the phone. After the Vet transferred me to their insurance department which was basically to give me access to video visits with their Vet 24/7 . Chewy is awesome and they care about my kiddos as well. Amber is so awesome, she has my loyalty, so I had to call her and ask questions to add more services to my quote. I hope she now knows that she don’t have to follow up with me. I will be calling her to give her my information in two weeks. She is the best, if there was a way that I could buy her a lunch as a thank you, I would. I appreciate people that care about my kiddos. I would stick with her even if the quote was expensive because she has their best interest.
Terrible Insurance
Began my dogs insurance 3 months prior to the incident happening. Was told because she had seasonal allergies 4 years ago they would not approve her claim for antibiotics on her hotspot.. it took almost 2 months to get a response regarding this claim…highly recommend saving yourself stress and time and not going with Pets Best.
PROMPT RESPONSE AND PAYMENT
Pets Best promptly responded to our claim. The turnaround time from initiation of claim to payment was prompt and efficient. Pets Best communicated well throughout the process I have already recommended Pets Best to other pet owners!!
Very Satisified
"The claims process is easy to progress through on-line. Instructions are easily understood, claims are handled in a quick fashion, Explanation of Benefits are easy to follow and payment to my bank account is made rapidly. Very satisfied with the overall process."
Worry less, wag more!
You never want to have to use this insurance, but it REALLY is one of the best plans when your pet needs care! There's no concern about the cost of vet care, you can focus on making the best medical decision for your little love bug! Our little big man Barney needed eye surgery to repair "cherry eye" and HealthyPaws was exceptionally prompt with reimbursement and expressed much care and concern for the well-being and recovery of our sweet boy! It just doesn't get any better than this!
Insurer: Healthy Paws
By: TOM
Easy Claims and Payments
In the last 2 years, we have had more claims that I would like with my sweet pup and Pets Best has been there to rely on. My girl got very sick and had to be hospitalized for several days. I was so thankful that I didn't have to worry about the cost, knowing I had a reliable insurance company. They processed my claims quickly which really helped make a very difficult time a little less stressful.
Pet’s Best is the Best!
Ease of filing a claim, quick payout of benefit. My cat turned out to have sino-nasal adenocarcinoma. The bill at the specialty hospital was high, but I paid it to get the appropriate tests and the best vets. Pet’s Best quickly paid out 90% of the charges. It was 1000’s of $$ I am more than satisfied.
Insurer: Pets Best
By: Susan
Highly recommend
My dog had to do a spinal disc surgery and hospitalized for 3 days, I wouldn't able to afford that large unexpected medical expenses if I didn't have any insurance. It's worthwhile to have pet insurance and Firkin is fantastic, the claim process is quick and easy. Highly recommend
Insurer: Furkin
By: Judy
Met Life Pet Insurance
I knew I would need pet insurance when Archie was about 6 months old. I chose Met Life for their exceptional reputation. I built my own plan (there are options) that I thought would best fit our needs. Insurance is to protect one from financial harm, no one ever buys insurance hoping to use it! Met Life on-line claims process is easy. Met Life does what they say they will do! All of our claims have been processed within 15 days and the claim payment is directly deposited in to my account. Again you have payment options. Customer Service is also exceptional! I have moved from state to state and no issues!! If you have a pet, Met Life cannot be beat!!!!! Metlifecom/Pets
Worry free service
My Pets Best policy covers almost everything my dog needs medically so I don't have to worry about going broke to treat her. The timely turn around from claim submittal to reimbursement helps with that as well. Very satisfied with Pets Best and plan to consider Pets Best for my next pet as well. Animals get sick just like people do and I'm very happy this service exists so when crisis hits, I can count on Pets Best to help us through it.
Insurer: Pets Best
By: Rachel