Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
Other Categories
Amber transferred me to someone who was able to help me
Amber transferred me to someone who was able to help me
Insurer: Trupanion
By: Carol
BEST pet insurance!
Very professional & knowledgeable on phone and extremely fast approval of claims.
Insurer: Trupanion
By: Carol
don't have enough info about using the plan to go higher than 8. associate was nice helpful professional friendly.
don't have enough info about using the plan to go higher than 8. associate was nice, helpful, professional, friendly.
Insurer: Trupanion
By: Bonnie
Great insurance - Great Personal service
The woman on the phone was fantastic, very friendly and empathetic
Insurer: Trupanion
By: Gary
I have had to contact Trupanion on several occasions and they are always very helpful and very courteous.
I have had to contact Trupanion on several occasions and they are always very helpful and very courteous. I love the way I can take my dog to the vet and walk out of there with only paying my share of the bill.
Insurer: Trupanion
By: Sheryl
Kristin was very helpful and quick with a response.
Kristin was very helpful and quick with a response.
Insurer: Trupanion
By: Matthew
My CS was great.
My CS was great. Very helpful
Insurer: Trupanion
By: Debbie
My interaction with your colleague was very informative.
My interaction with your colleague was very informative. She was very respectful, knowledgable and helpful. I also feel that the policy is very good for additional health cover for any unexpected treatments that may arise.
Insurer: Trupanion
By: Lizzie