Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Extremely efficient and super easy to…
Extremely efficient and super easy to understand. Clearly explained the policy and the great benefits I am enrolling my pet in!
Insurer: Nationwide
By: customer
Canverly Best insurance representative
Professional and supportive staff
Insurer: Sonnet
By: Anton Dovhan
Very helpful!
Very helpful and walked through several plan options with me to find the best one for our needs!
Insurer: Nationwide
By: Francesca
Great Straightforward Insurance!
I really appreciate how easy it is to talk to very kind people when questions arise! It is easy to submit claims and Pumpkin is very prompt in reimbursement!
Insurer: Pumpkin
By: Bessiebetts
Quick service
Quick service. Excellent experience.
Insurer: Spot
By: Deborah Meyer
Very easy to file a claim
Very easy to file a claim; quick and efficient turnaround!
Insurer: Spot
By: S Howard
Great customer service.
Great customer service.
Insurer: Prudent Pet
By: captaincowartgmail.com
Pumpkin is the best for my girl! Highly recommend!
Pumpkin has always taken care of my girl. She has needed to use her insurance three times since she was born and every single time Pumpkin has been reliable and there. It is a peace of mind knowing that my little girl can be taken care of with the best care because I have pumpkin!
Insurer: Pumpkin
By: Brittany Cummings
Satified with an exception
Overall, I have been satisfied with PetsBest. My biggest complaint is the time it takes to process claims. Much more often than not I get an email apologizing for the delay in processing my claim. On my latest claim I actually received two emails again apologizing for the delay. The claim was submitted on Aug 13, 2025 and not completed until 09/02/2025. Much to long. If not for that I would have given PetsBest 5 stars.
Insurer: Pets Best
By: Albert L Angel
Richard greeted me with a warm welcome…
Richard greeted me with a warm welcome on the phone, and went above & beyond to help me find the right policy for my newly adopted fur baby! Thank you Richard
Insurer: Nationwide
By: Tanya