Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pumpkin insurance is fantastic!
Pumpkin is easy to use and very responsive. The people I have had contact with are always super helpful and friendly. That means a lot.
Insurer: Pumpkin
By: Shannon Becker
Amanda H
Amanda H. Was very pleasant and extremely helpful. I enjoyed speaking with Amanda and appreciated her professionalism in handling my dog Shadow. And expediting my case. Thanks again! Donald E.
Insurer: Fetch
By: Donald Ebel
My daughter suggested I switch my…
My daughter suggested I switch my current policy to Nationwide and glad I did because it provides a wide range of coverage for my 2 young cats. They are 1 year old. The customer service rep was thorough in explaining the policy and patient with my questions.
Insurer: Nationwide
By: Judith Jacobs
They are worth the monthly payments
I would recommend this pet insurance because I was a little worried that they would not reimburse me for my dog emergency visit but they did. I had no problems. They live up to what they said that they would do.
Insurer: Spot
By: Bernadette Hankey
App Doesn't Work@
The ASPCA app simply stopped working!!!!! How can any company that requires you to file claims get away with not having a working app???? Now I have to snail mail everything!!!
Insurer: ASPCA
By: Nancy McMillen
I had my claim reimbursed within a week…
I had my claim reimbursed within a week of making it, cannot ask for much better than that. Easy to upload my claim as well!
Insurer: Pets Best
By: Bill A.
The better pet insurance company out there
My 4 years old boy, Cheese, who unfortunately passed away after a series of ER visits due to diabetes complications. Pets best has been nothing but responsive, making the claim process quite a breeze. The last claim, which went toward euthanasia for my boy, was processed quickly and Pets best was courteous enough to go ahead and refunded me for the last month subscription, and also sent us a condolence card. Highly recommend Pets best, one of the best pet insurance company out there!
Unreliable
Extremely dissatisfied with the service. Payments are slow, and the processing of claims is slow. It makes the whole process unreliable and unsustainable for providing health care for my dog.
Daniel the sales rep was very friendly…
Daniel the sales rep was very friendly and respectful He even made me laugh when I wasn’t in a laughing mood. Blessed to have been served by such a caring person. Thank you Nationwide for placing such a wonderful employee in my path❣️
Insurer: Nationwide
By: Verna Mansfield
Spot, you’re just the best!
Really REALLY appreciative of Spot and their help! Cannot thank yall enough for making me feel secure about the care and love for my best friend, Ellie. Thank you!!!
Insurer: Spot
By: Christine Scates