Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Prudent Pet Delivers
Prudent Pet honors its policy. Its timestamped processes have note been broken. I am impressed with the service I have received over the years with excellent customer service and, more so, easy UIUX online.
Insurer: Prudent Pet
By: Susan
It was easy
It was easy. The rep was very friendly, kind and helpful. She seemed very informed and sensitive and responsive to my concerns and needs. Soooo appreciated for her guidance and assistance.
Insurer: Fetch
By: Mary Lawrence
excellent customer service
excellent customer service. Reps make sure you are constantly in the information loop
Insurer: Embrace
By: DENNIS MCMULLEN
Great company
Great company! Very easy to navigate the website and submit a claim.
Insurer: Embrace
By: Kyran Simpson
Pleasant and well informed
Pleasant and well informed
Insurer: Fetch
By: Herman Villamizar
Customer service was great
Customer service was great! Super helpful and very friendly.
Insurer: Prudent Pet
By: kristine
My experience with Embrace was the best…
My experience with Embrace was the best pet insurance. Quality service!
Insurer: Embrace
By: WCM
Rosie made the initial application…
Rosie made the initial application process super easy! I’m so glad I made this decision to protect my cat’s interests, as well as for a financial peace of mind. Thank you, Rosie and Nationwide!!
Insurer: Nationwide
By: Kat
Overall satisfied
The representative Kia explained everything in great detail and answered any questions I had. He was friendly and professional.
Insurer: Nationwide
By: customer
Refuse to pay claims
Why do you guys use the same excuse to all your customers not to process claims . I’ve gave you all the records, receipts, photos and still you say you havent received them. My hospital tells me you guys find excuses not to pay claims. This needs to be reported. Im going on almost two months fighting with SPOT insurance.
Insurer: Spot
By: Rudy Chavez