Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Pretty good company
Overall the experience was wonderful but when it comes to claims there needs to be clarity that this insurance company only reimburse you $500 for the 30 day coverage and not 100% as explained to me when I first signed up! But outside of that everyone was great.
Insurer: MetLife
By: Tierra
Knowledgeable customer support team
The person I spoke to was very nice and knowledgeable with respect to the insurance I ended up purchasing.
Insurer: Furkin
By: Eric
Excellent customer support
Excellent customer support
Insurer: Trupanion
By: Nicole
excellent pet insurance
excellent representative
Insurer: Trupanion
By: Gregg
Excellent service each time!
Likely I havenât had to file many claims over the 8+ years Iâve had policies. But I have had a couple, Iâve never had a bad interaction or experience. The representatives have always been friendly and able to answer my questions or concerns.
Insurer: Trupanion
By: Stacey
Excellent services and vet plan for my dig.
Excellent services and vet plan for my dig.
Insurer: Trupanion
By: Rosa
The response was quick
The response was quick
Insurer: Trupanion
By: Maryam
Trupanion For Life
My representative was beyond knowledgeable and provided great detail regarding my insurance selection.
Insurer: Trupanion
By: Ryshena