Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Love this pet insurance
Great customer service, fast claims service and never issues over payment for covered illnesses/accidents
Easy to Talk to and very Knoledgeable
very easy to do Jesus was very helpful explained everything. Gave me his extension if I had any questions
Insurer: Nationwide
By: Deborah McCauley
They are always so wonderful and kind
They are always so wonderful and kind! You can tell they genuinely care about your pet
Insurer: MetLife
By: customer
Terrible company to deal with
Terrible company to deal with. Undervalues your vehicle, overvalues repair costs, impossible to communicate with. What exactly am I paying you people for?
Insurer: Sonnet
By: Jordan DeLine
Pumpkin is fast
Pumpkin is fast, reliable, and very easy to access and use. I can always count on them.
Insurer: Pumpkin
By: Marisa
Filing a claim is a guessing game
"When filing a claim, the drop-down menus don't include some very common reasons for the claim. For example, hypertension is not listed. When I called Customer Service for advice as to what to choose from the available options, the agent got snippy and didn't listen to me at all."
Insurer: Pets Best
By: Sally
Figo is very very and honest and…
Figo is very very and honest and extremely helpful during difficult times. I especially like the access 24 hours a day seven days a week to a vet through the app.
Insurer: Figo
By: JAMES
Would recommend to anyone…
The representative Manuel was very knowledgeable and, accommodating. I would recommend him and your insurance for pets to anyone
Insurer: Nationwide
By: Melissa
Simple
"When your best friend is not doing well the last thing you want to think about is dealing with insurance claims. PetsBest process was simple and quick - letting me get back to what is important- taking care of my best friend "
Insurer: Pets Best
By: Raya
My representative took the time to…
My representative took the time to explain the plan and the differences. Very helpful
Insurer: Nationwide
By: customer