Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,952 total


Verified November 08, 2022

Knowledgeable customer support team

The person I spoke to was very nice and knowledgeable with respect to the insurance I ended up purchasing.

Insurer: Furkin

By: Eric

Useful
Verified November 08, 2022

Excellent customer support

Excellent customer support

Insurer: Trupanion

By: Nicole

Useful
Verified November 08, 2022

excellent pet insurance

excellent representative

Insurer: Trupanion

By: Gregg

Useful
Verified November 08, 2022

Excellent service each time!

Likely I haven’t had to file many claims over the 8+ years I’ve had policies. But I have had a couple, I’ve never had a bad interaction or experience. The representatives have always been friendly and able to answer my questions or concerns.

Insurer: Trupanion

By: Stacey

Useful
Verified November 08, 2022

Excellent services and vet plan for my dig.

Excellent services and vet plan for my dig.

Insurer: Trupanion

By: Rosa

Useful
Verified November 08, 2022

The response was quick

The response was quick

Insurer: Trupanion

By: Maryam

Useful
Verified November 08, 2022

Trupanion For Life

My representative was beyond knowledgeable and provided great detail regarding my insurance selection.

Insurer: Trupanion

By: Ryshena

Useful
Verified November 08, 2022

Very helpful

Very helpful

Insurer: Trupanion

By: Rebecca

Useful
Verified November 08, 2022

Very helpful- answered all my questions

Very helpful- answered all my questions

Insurer: Trupanion

By: Barbara

Useful
Verified November 08, 2022

Very personable helpful and quick to answer any questions.

Very personable, helpful and quick to answer any questions.

Insurer: Trupanion

By: Travis

Useful

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