Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Denied my claim
Denied my claim. Hard to cancel. The calls are not going through. Avoid and go to a reputable company. This is an offshore scam company probably.
Insurer: ASPCA
By: Esmeralda Medina
Aileen was amazing!
Aileen was amazing! She was so personable and knowledgeable! Aileen really took the time to answer all my questions and explained the coverage options very well. I will absolutely refer Fetch Pet Insurance to friends due to my positive experience with Aileen!
Insurer: Fetch
By: Lisa Smith
Claims processed in a timely manner
Claims processed in a timely manner. Pleasant, helpful, knowledgeable staff.
Insurer: Spot
By: Mary Fretschel
Fast Claim
CUstomer service is great. The claim process is quick. I am very happy
Insurer: Spot
By: Mary Jane Dacayanan
Taylor convinced me Embrace was for Tasha, my Maine coon.
The representative was someone who knew what she was talking about. I looked at what benefits were offered and everything looked good. Our kitten was a very expensive one and my husband and I felt that our kitten should get the best policy.
Insurer: Embrace
By: RICHARD HILFIGER
Reasonably priced
The customer service team is excellent
Insurer: Spot
By: Diedre Hudson-Alexander
MetLife provides me peace
MetLife has been easy to use and have worked with me to ensure I have my dog covered. Their policies are great and I feel comfort in knowing that my dog is covered under MetLife.
Insurer: MetLife
By: customer
DO NOT USE THIS COMPANY - THEY F-ING SUCK
This is the absolutely WORST company in EVERY AREA - customer service - ease of use - providing guidance on whether a procedure will be covered or not. I called PRIOR to my cat’s procedure (stomatitis - had to have her teeth pulled) to find out if this is a covered / partially covered / not covered procedure. I was looking for information - Pet’s Best response “We don’t provide any information until we have the COMPLETED paperwork on file.” This means you have no clue if you will receive any reimbursement. My cat had the procedure completed for her health. Her health is the priority. (Since having her teeth pulled - she is doing excellent) I submitted the paperwork August 1st - the Vet sent the requested patient file on August 19th and they denied my claim on August 28th. The reason they DENIED the claim - this is priceless- THEY DID NOT RECEIVE THE REQUESTED PATIENT FILE!!! Can anyone help me understand that logic??? The vet clinic has resent the patient file and I’ve requested they reopen the claim. I’m not holding my breath based on the rudeness of their customer service team. Again - DO NOT SIGN UP WITH PETS BEST!!!
Insurer: Pets Best
By: Racheil
Very prompt response to my claim and…
Very prompt response to my claim and they communicated with me in a timely fashion.
Insurer: Pumpkin
By: Arlene