Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Quick response time from filing to…
Quick response time from filing to closure of claim. Great job 👏🏼
Insurer: Spot
By: La Shawn Pender
Quick response and great customer…
Quick response and great customer service
Insurer: ASPCA
By: Yudith Carrasquero
Don’t waste your money
I filed a claim for my 17 month old AmStaff. She had a skin infection and bumps all over her body. Not only did it take Pets Best a month to process the simple claim, but they also denied every single covered expense. Their reasoning?! They requested ALL of her medical records. Which is crazy because they HAVE all of her records. This was the first time she’s ever been ill. Don’t recommend them at all!!
They reached out to the Vet for info…
They reached out to the Vet for info and we didn't have to.
Insurer: Pumpkin
By: John
I was able to get my questions answered…
I was able to get my questions answered over the phone in minutes
Insurer: Pets Best
By: David Kelsey
Great Choice - Pets Best
We are very happy we chose Pets Best to insure our 3 Labrador Retrievers! They have a very easy claim process, quick reimbursement, excellent customer service, and respond immediately to any inquiry.
Pets Best Review.
Im new to insurance on animals so i was skeptical at first. After purchasing two very expensive miniature dachshunds, i knew i had to get them covered right away. After searching and searching, multiple different recommendations and videos explaining others experiences with different pet insurances, i went online to Pets Best and gave them a call for a run down of all coverage i could have to fit my budget. Within the time frame of holding 2 policies, ive already submitted 2 seperate claims. Choosing a insurance company that could help me with wellness visits and check ups was a huge must! Overall im very pleased and rest better knowing my two boys are covered and in great hands! Pets Best holds a great reputation and has the friendliest customer service team. Thanks Pets Best! Sincerely, Bri, Pumpkin & Sven.
Was very good to have coverage for a…
Was very good to have coverage for a major event. They only thing that needs improvement is I had to resubmit my dogs records every time I made another claim for a different bill from the same occurrence. Should only have to submit that once. All in all was a good experience and a big burden off of us. Thanks.
Insurer: Spot
By: Patrick Shaffer
Excellent customer service
Justin was super helpful with all the options of Fetch Pet Insurance. He was very knowledgeable and very friendly. Justin made the experience very easy and was a pleasure to deal with. Very quick to answer the call and easy to set up.
Insurer: Fetch Canada
By: Samantha Raskauskas
Pets Best is the best pet insurance
Pets Best is the best pet insurance. Affordable and quick turn arounds on reimbursements. I can rest easy knowing my dogs are covered in case of illness or accidents. Allows you to focus on your pet and get them the best care. Easy to summit claims and great customer service.
Insurer: Pets Best
By: Stacy Fortner-Castillo