Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Becca was super kind and helpful.
Becca was super kind and helpful. I accidentally hung up the phone and she immediately called me back. Great customer service for me and kind words for my dogs!
Insurer: Trupanion
By: Sarah
Everyone has been polite helpful and personable.
Everyone has been polite helpful and personable. Thanks for your help with my dog
Insurer: Trupanion
By: Steve
Excelente
Good customer service
Insurer: Trupanion
By: Sussy
Excellent service.
Excellent service.
Insurer: Trupanion
By: Pat
Fast and accurate Payment for my pups
Fast and accurate Payment for my pups
Insurer: Trupanion
By: Edward
Great Pet Insurance Coverage
Trupanion has been there for me every step of the way as my dog is being treated for cancer. The invoices are processed in a timely manner and it has been such a source of comfort going through a very difficult time.
Insurer: Trupanion
By: Debbie
Kayla was very helpful
Kayla was very helpful
Insurer: Trupanion
By: Jeanine
Lola the German Shepherd Dogs Mom
Wonderful fast service. No difficulties and I even appealed 2 of the decisions which was also a very smooth process. I had submitted 10 years of records that were processed in just a few days. I was shocked that you would accept claims that old to being with. Very impressed!
Insurer: Trupanion
By: Evan
Thanks for the outstanding help and care
We feel lucky for Trupanion's care of our dog. Their reports are prompt and explanatory that we can understand all the details. Coverage is great, we can seek for necessary treatment for our dog's care. They are also pretty approachable when we need to contact them.
Insurer: Trupanion
By: Havva