Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great company to work with
MetLife Pet Insurance has been so easy to work with. If you take a photo of your paperwork and send it to them, you can get your claim filed very quickly. They usually have a response in just a few days and will deposit the reimbursement directly into your bank. If you have any questions, I have consistently been able to reach a live person on the phone who has been able to answer all questions. Very happy we have pet insurance through this company!
Insurer: MetLife
By: Fran
There is no better pet insurance provider on the market!
We have 2 dogs enrolled in Healthy Paws insurance, and unfortunately one has had to have multiple surgeries the past few years. The entire claims submission and reimbursement process has always been smooth. Healthy Paws even reached out to us to check in our dog after his most recent surgery, which we really appreciated. We are forever grateful for Healthy Paws and cannot recommend them enough for your pet insurance needs. We did a lot of research up front on the best company to go with and based on that along with our actual experiences, I truly do believe they are the best in the business.
Insurer: Healthy Paws
By: Michael
Total scam
I'm a Canadian customer, and I deeply regret I've been wasting my money on this mediocre insurance. It's a scam. Basically, I've been paying for nothing. My cat got serious issues and we had to see a vet multiple times. They denied all claims, finding a way to exclude them from coverage. I'm going to report them to the Ombudsman inspection, it's an unethical way to do business Don't let them take advantage of you!
Insurer: PHI Direct
By: Tatyana
Life Saver
Recently our beautiful Stella was hospitalized for possible toxic poisoning. Fortunately she survived this awful experience. I can't say enough about Healthy Paws and their stepping up to the plate and honoring our policy. It was quite a financial shock to say the least. They did everything they said they would do and did it in a timely manner. They are top notch. They even emailed me to check on our little girl. Thank you Healthy Paws !
Insurer: Healthy Paws
By: Shelly
Worst Experience I have ever had.
This company is really good at taking your money but is horrible at customer service and paying the claims. They try every trick in the book to stall payment, they lie about what records they have and have not received and they conveniently loose the documents sent to them, repeatedly. I am not sure who runs the customer service department but I assure you they have no clue what it means to provide service.
Insurer: Healthy Paws
By: Christine
Trupanion 1st claim.
Just filed 1st claim with Trupanion pet insurance for our MC. Our kitty is 1 year old as of January this year, our Trupanion insurance is fairly new. So glad we have this insurance, the Trupanion team were wonderful, they paid out our claim minus deductible and special food we purchased. I cannot thank them enough for reviewing and honoring the claim. I would highly recommend Trupanion for anyone who has a pet they wish to insure. The process took only two days after filing our claim online, the process was simple and quick. Our MC is still undergoing up coming specialists appointments for the as of yet, undiagnosed weight loss. Thank you Trupanion for being there.
Insurer: Trupanion
By: Joseph
Lack of support
My dog was having stomach issues for over 3 months where we was have diarrhea more often than not. We went through the regular steps with the vet and nothing was working. Then it was prescribed by the vet to do the Doggybiome fecal test. With the results in hand and the fright of the results we went on the Gut Restore protocol. This has work dramatically in my pet. He is return to normal. When I received the result of the claim I was denied because they deemed this as unconventional medication. My thought is that this is just a way to take my money and not give any back. I guess their slogan of being there for you and your pet when you need them doesn’t hold water. Not a happy person at all.
Insurer: Pets Plus Us
By: Jamie
Latest 1 comments
Same for me here!! I supposed to have 80% back and nothing. My first and last year with them! 80$/ months just to help a big compagnie get bigger that's it!! DON'T RECOMMANDE PPU!!
Claim review breakdown done WRONG
Trupanion’s claim adjusters when reviewing claims for new and existing conditions are done inefficiently and wrongly when to or not to apply customer’s deductible are done incorrectly. I’ve experienced numerous times when I submit claims for my dog’s condition that deductible has already been met, adjuster would “double dip” by applying my deductible for the same condition.
Insurer: Trupanion
By: Shirley
Above and Beyond
I have had Healthy Paws for my Dog Jasper for 8 years. They are by far THE BEST pet insurance you can have. Jasper had Cancer 2 years ago and it was a lengthy & expensive treatment. Healthy Paws paid the claims quickly, what a life saver. Now Jasper tore her CCL and again an expensive surgery. Healthy Paws even sent a personalized email asking how Jasper was doing after the surgery. Absolute best pet insurance hands down.
Insurer: Healthy Paws
By: Colette
Best Insurance experience Ever
We have always received great service and quick claims settlement from PetsPlusUS . Recently our Newf Oscar ruptured a cruciate ligament and after various tests it was decided that TPLO surgery was required for his left hind leg. Throughout this whole process we have been supported by PetsPlusUs from the original X rays, purchase of a Help Em Up harness to the actual TPLO surgery. It is a pleasure to deal with such an excellent insurance provider and also a rare thing in these times to have a company live up to their commitments. Bravo PetsPlusUs. You are a great partner in the life of my beloved Oscar.
Insurer: Pets Plus Us
By: Peter