Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Claim for CADE Stobart
My experiences with Trupanion have always been the best. I am 80 years old, not very computer savy or good at communication when it comes to technical concerns, etc. Trupianion has always been easy to deal with - no pages of questions or medical terminology, etc. I have had numerous pets covered by Trupanion - some never needing extensive medical care, and some that have. They have made it easy for me to 'understand' how to process a claim and basically 'taken care of everything once a claim has been filed. I am still working full time in part because it helps me to be able to continue the insurance coverage I have for my pets with a company I consider outstanding. Thank you for your consistent quality of service.
Insurer: Trupanion
By: Beverly
Best insurance and service
I can not recommend Trupanion enough. I tell everyone I can about the amazing service from Trupanion and how this small monthly investment is worth it. It truly is the best insurance, easy to file a claim, quick turnaround time, direct billing from vet. I am so thankful to have it and not have to question whether or not I can get my pet the care that she needs. I 1000% recommend Trupanion!
Insurer: Trupanion Canada
By: Joanne
Worthwhile Investment
I looked at several providers and Healthy Paws offered the support I needed for my 2 dogs at a price I can afford. Submitting claims has been easy, I receive fast responses from the claims team and expected reimbursement in a timely manner without having to jump through hoops. It is such a relief to work with a provider that honors their commitments. I have and will continue to recommend them to other pet parents.
Insurer: Healthy Paws
By: Kathleen
Becca was super kind and helpful.
Becca was super kind and helpful. I accidentally hung up the phone and she immediately called me back. Great customer service for me and kind words for my dogs!
Insurer: Trupanion
By: Sarah
Everyone has been polite helpful and personable.
Everyone has been polite helpful and personable. Thanks for your help with my dog
Insurer: Trupanion
By: Steve
Excelente
Good customer service
Insurer: Trupanion
By: Sussy
Excellent service.
Excellent service.
Insurer: Trupanion
By: Pat
Fast and accurate Payment for my pups
Fast and accurate Payment for my pups
Insurer: Trupanion
By: Edward
Great Pet Insurance Coverage
Trupanion has been there for me every step of the way as my dog is being treated for cancer. The invoices are processed in a timely manner and it has been such a source of comfort going through a very difficult time.
Insurer: Trupanion
By: Debbie