Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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I am happy with customer service very caring agents.
I am happy with customer service, very caring agents. I really like Katie and also Yasmin who enrolled my pup
Insurer: Trupanion
By: Cybill
I had a wonderful experience with your staff.
I had a wonderful experience with your staff. They were understanding and compassionate. I truly did not expect that from a big company like yours. I was upset over the death of my partner and I thought you would just cancel the policy.you didnât . I thank you so much. You changed the way I feel about large companies and the way they treat the little people. Thanks again. Carole Palekar
Insurer: Trupanion
By: Carole
Shae was very helpful with the questions I had and with changing the card number I had been using for Buddyâs account with you.
Shae was very helpful with the questions I had and with changing the card number I had been using for Buddyâs account with you.
Insurer: Trupanion
By: Sandy
Sugarbell
Was very pleased that they were friendly and fast
Insurer: Trupanion
By: Cheryl
Superb Pet Insurance
An extremely easy and satisfying claims experience via the Android app. I had my claim processed in a few days and the outcome was just as expected with a clear EOB.
Insurer: Trupanion
By: Mike
Thank you Trupanion ??
Every time I call Trupanion I get someone very helpful and kind on the phone. You can tell theyâre animal lovers, and that theyâre local to North America.
Insurer: Trupanion
By: MORGAN
Your representative was well informed about your insurance product friendly and gave me some tips.
Your representative was well informed about your insurance product , friendly and gave me some tips.
Insurer: Trupanion
By: Richard
Tried and Trupanion.
Excellent reps who answered all my questions and no long holds on line. Very knowledgeable and personable representatives.
Insurer: Trupanion Canada
By: Goldie
Trupanion, the best.
It was explained very well, great staff to deal with, was able to have time to make decision, as we had a free month from our breeder.
Insurer: Trupanion Canada
By: Lynne
Easy enrolment
It was relatively easy but did experience having to make a couple of attempts. That may have been my problem more than the system.
Insurer: Trupanion Canada
By: Wayne