Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Met Life pet insurance survey
Company has been very easy to deal with and claim process is very simple to follow. All claims were settled a timely fashion and reimbursements were received quickly.
Insurer: MetLife
By: Glenn
Excellent customer service
My dog had an emergency dental procedure. The doctors office told me they took trupanion. When checkout time came, they asked me for $4000. Trupanion worked extra fast and speedily to process the claim at 7:30pm so the doctor eould know the check amount The doctor was not with Trupanion, did not have their software and in my opinion fairly closed minded about working with Trupanion. Tanya from Trupanion went above and beyond to make sure everything was processed.
Insurer: Trupanion
By: Loretta
Great service
Appreciate the time taken to review the details of the claim and split out the items that were covered. Have been extremely happy with the response time and the care taken with each claim for our puppy who has had a rough few months. Hopefully healthy days ahead!
Insurer: Trupanion
By: Marylou
I am happy with customer service very caring agents.
I am happy with customer service, very caring agents. I really like Katie and also Yasmin who enrolled my pup
Insurer: Trupanion
By: Cybill
I had a wonderful experience with your staff.
I had a wonderful experience with your staff. They were understanding and compassionate. I truly did not expect that from a big company like yours. I was upset over the death of my partner and I thought you would just cancel the policy.you didnât . I thank you so much. You changed the way I feel about large companies and the way they treat the little people. Thanks again. Carole Palekar
Insurer: Trupanion
By: Carole
Shae was very helpful with the questions I had and with changing the card number I had been using for Buddyâs account with you.
Shae was very helpful with the questions I had and with changing the card number I had been using for Buddyâs account with you.
Insurer: Trupanion
By: Sandy
Sugarbell
Was very pleased that they were friendly and fast
Insurer: Trupanion
By: Cheryl
Superb Pet Insurance
An extremely easy and satisfying claims experience via the Android app. I had my claim processed in a few days and the outcome was just as expected with a clear EOB.
Insurer: Trupanion
By: Mike