Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I insured my pet through FIGO when it…
I insured my pet through FIGO when it came time for a claim FIGO did everything they could to discount the claim including asking for the same records over and over again. If you want the false feeling of doing the right thing throw your money away with FIGO! Remember this is an insurance company looking out for profits not you or your pets best interests.
Insurer: Figo
By: Mike Dufour
Never denied one claim and gave me…
Never denied one claim and gave me amazing support for my dog Sneaks. Absolutely will keep them for my dog Charlie and recommend them.
Insurer: Embrace
By: Anthony
It was easy to choose the plan but…
It was easy to choose the plan but still now I didn’t receive an approval.
Insurer: Nationwide
By: customer
Helpful people when filling out claims
Helpful people when filling out claims. Claims are relatively easy, as long as we categorize them correctly. Good communication.
Insurer: Spot
By: Susan Pollock
I am so grateful for Fetch Pet
I am so grateful for Fetch Pet - they helped us through our dog Rudy’s recent lymphoma diagnosis. Knowing that many of the costs were covered during a really difficult time meant we could focus on getting Rudy the treatment he needed rather than worrying about how much it cost. Submitting the claims was so easy and I was reimbursed for covered expenses quickly every time. Only once did they ask for more information other than what was submitted, and that was my fault because the claim didn’t include proof of payment the first time. Their customer care team has also been helpful in answering questions about our policy and easily reachable via online chat. I tell everyone I know about our experience with Fetch Pet and highly recommend this company if you love your animals.
Insurer: Fetch
By: Joy De Bach
CARLY was very helpful in answering all…
CARLY was very helpful in answering all my questions and helped me to feel good about my choice of plan.
Insurer: Fetch Canada
By: Maureen Cowling
Speedy reimbursements
Embrace always takes good care of our Lily. Reimbursements are as expected and speedy!
Insurer: Embrace
By: Donna R M
fetch
Josh was personable and informative. He was straight to the point but also empathetic.
Insurer: Fetch Canada
By: Patrick Henson
Reading is fundamental.
I followed the directions for submitting Zaxx claim and they handled it without any back and forth conversation. I did not have to call, write or email to have my claim settled. Very good service
Insurer: Spot
By: Claudia Taylor
Two Key Factors
What made this experience great were two key factors: First, I was really pleasantly surprised by how much was reimbursed - it was honestly substantially more than I expected. The cost of the services reflects the skill, facilities, and level of care provided by this particular vet practice, and we needed the best emergency care possible. Two, it was great to have a live person available to speak with me. I had never filed a claim before, and the customer service person patiently guided me through the process. Even the front desk person at the 24 Hour Emergency Hospital spoke about how easy the process is with Pets Best. And now my dog is completely cured, and the illness was not the devastating financial disaster it would have been without Pets Best insurance. This is a great company!
Insurer: Pets Best
By: Buyer of Chairs and a Table