Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,952 total
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Polite and informative customer support
Customer Service Agent was very polite and informative.
Insurer: Furkin
By: Ofelia
All questions were handled expeditiously.
All questions were handled expeditiously. My Vet is networked with Trupanion, so claims process was very easy.
Insurer: Trupanion
By: Nancy
Becca was very thorough and went above and beyond to get my questions answered.
Becca was very thorough and went above and beyond to get my questions answered.
Insurer: Trupanion
By: Gina
Customer support team are very friendly and helpful.
Customer support team are very friendly and helpful. They take an interest in your pets needs. When you call you donât have to get ready to fight like you would with most customer service places.
Insurer: Trupanion
By: Emily
Explained everything and found a solution
Explained everything and found a solution
Insurer: Trupanion
By: Donna
Extremely satisfied with service .
Extremely satisfied with service .
Insurer: Trupanion
By: Jeremy
From day 1 we have had nothing but positive interaction with all of the Trupanion representatives.
From day 1 we have had nothing but positive interaction with all of the Trupanion representatives.
Insurer: Trupanion
By: Gerard
Great communication though chat!
Easy communication
Insurer: Trupanion
By: Megan